Service Stability Lead

1 month ago

Frisco, United States Comerica Incorporated Full time
Welcome

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

Qualifications

Position Qualifications:

  • Bachelor's Degree from an accredited university in Computer Science, Engineering or in a Technology related field, OR equivalent through a combination of education and/or technology experience, OR 12 years of technology experience
  • 8 years of Technology experience
  • 7 years of experience identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions and providing recommendations
  • 5 years of experience in SRE or related experience
  • 3 years of experience deploying and administering a subset of Monitoring Tools described below
Preferred Qualifications:
  • Excellent communication and collaboration skills, as the role often involves working closely with development, operations, and other teams
  • Proven ability to manage in a matrix manner across multiple teams to achieve collective goals
  • Proficiency with cloud platforms such as AWS, Azure, or Google Cloud
  • Experience with containerization and orchestration technologies like Docker and Kubernetes
  • Deep understanding of system architecture, networking, and distributed systems
  • Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc
  • Experience with configuration management tools like Ansible, Puppet, or Chef
Job Description

Service Stability Lead - Credit Lending Platforms

A Service Stability Lead (SSL) empowers users with high availability and stellar performance levels of our Credit Lending systems. The SSL is responsible for delivering highly optimized and high performing environments ensuring the reliability, scalability, and performance of a company's systems and infrastructure. Their duties include designing and implementing automation for deployment, monitoring, and incident response, as well as collaborating with development teams to improve system architecture and reliability. SSLs also conduct post-mortems to analyze and prevent future incidents, and they may be involved in capacity planning and performance optimization efforts. Strong coding and scripting skills, along with a deep understanding of system architecture and cloud technologies, are essential for this role. The SSL will be the primary interface to the business units to discuss service stability and roadmaps for improvement. We are committed to delivering exceptional services to our customers and ensuring the stability and reliability of our systems is paramount. As we continue to grow, we are seeking a talented individual to join our team.

Position Responsibilities:

Design and Refine
  • Works closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements.
  • Investigates and proposes strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business.
  • Proposes changes to the technical architecture and design solutions as applicable.
  • Evaluates and aligns strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies.
  • Understands, participates, reviews and influences long term capacity planning and technology investments.
Technical Consulting
  • Provides client consulting and planning guidance as applicable for moderate to large highly complex projects/programs.
  • Provides consultation and works closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational / business goals and objectives.
  • Participates in and provides consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems and assures it is aligned to our established strategies, guiding principles, rationales and practices.
Planning Execution
  • Identifies and evaluates projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions.
  • Maps requirements into standard services solution, identity opportunities for integrating to existing or reuse technology and provides cost effective solutions for moderate to large highly complex project/programs/initiatives.
  • Calculates the potential cost of outages and plans for contingency.
  • Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis.
Risk Management
  • Reviews, participates, develops, and updates architectural standards, guiding principles, rationales and strategies.
  • Performs in-depth analyses of the possible risks and countermeasures for them.
  • Evaluates, reviews and approves highly complex design solutions for business and Infrastructure project or programs or initiatives.


About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

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