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Service Stability Manager

2 months ago

Frisco, Texas, United States comerica Full time
About the Role

We are seeking a highly skilled Service Stability Manager to join our team at Comerica. As a key member of our technology organization, you will be responsible for ensuring the stability and reliability of our Credit & Lending systems.

Key Responsibilities
  • Design and Refine:
    • Collaborate with business units, application teams, and infrastructure areas to identify, review, and evaluate solution requirements.
    • Investigate and propose strategic fits for virtualization, consolidation, and rationalization solution opportunities within the infrastructure or business.
    • Propose changes to the technical architecture and design solutions as applicable.
    • Evaluate and align strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies.
    • Understand, participate, review, and influence long-term capacity planning and technology investments.
  • Technical Consulting:
    • Provide client consulting and planning guidance for moderate to large, highly complex projects/programs.
    • Work closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational/business goals and objectives.
    • Participate in and provide consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems, and assure it is aligned to established strategies, guiding principles, rationales, and practices.
  • Planning & Execution:
    • Identify and evaluate projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions.
    • Map requirements into standard services solutions, identify opportunities for integrating to existing or reuse technology, and provide cost-effective solutions for moderate to large, highly complex project/programs/initiatives.
    • Calculate the potential cost of outages and plan for contingency.
    • Review, identify, and manage requirements for moderate to complex solutions and do a cost-value, feasibility, and risk analysis.
  • Risk Management:
    • Review, participate, develop, and update architectural standards, guiding principles, rationales, and strategies.
    • Perform in-depth analyses of the possible risks and countermeasures for them.
    • Evaluate, review, and approve highly complex design solutions for business and infrastructure projects or programs or initiatives.
Requirements
  • Bachelor's Degree from an accredited university in Computer Science, Engineering, or in a Technology-related field.
  • 8 years of Technology experience.
  • 7 years of experience identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions, and providing recommendations.
  • 5 years of experience in SRE or related experience.
  • 3 years of experience deploying and administering a subset of Monitoring Tools.
Preferred Qualifications
  • Excellent communication and collaboration skills.
  • Proven ability to manage in a matrix manner across multiple teams to achieve collective goals.
  • Proficiency with cloud platforms such as AWS, Azure, or Google Cloud.
  • Experience with containerization and orchestration technologies like Docker and Kubernetes.
  • Deep understanding of system architecture, networking, and distributed systems.
  • Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc.
  • Experience with configuration management tools like Ansible, Puppet, or Chef.
Work Environment

Category C - Days in the office will either be designated days or will vary week to week from 2-5 days.

Hours

8:00am - 5:00pm Monday - Friday.

Salary

To Be Determined Based on Individual Experience.