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Treasury Customer Support Spc II

3 months ago

Effingham, United States Midland States Bancorp, Inc. Full time

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Position Summary

The Treasury Customer Support Specialist II is responsible for supporting the Treasury Service products as well as the delivery of exceptional customer service and technical support to Midland States customers, and it's Bank staff. She/he should always be up to date on products and services as well as any enhancements and/or changes to the products/services. This individual will assist and provide support as needed in order to foster and sustain exceptional customer services.

Primary Accountabilities

* Provide phone support for Treasury Services clients * Assist customers when installing new RDC Scanners and provide technical support when issues are reported by the client. * Responsible for assisting customers with setting up and training on Treasury Services * Works in conjunction with Client Services, Sales Advisors and Operations Teams to address and resolve consistent issues with clients * Assists Treasury Services customers with building ACH Templates * Manage the Treasury Customer service emails * Quality control contracts, risk assessments and schedules for accuracy prior to being submitted through Credit Quest and the ticketing system. * Assist with Suspended ACH files and obtaining approvals * Assist Treasury Sales with renewing annual risk profiles in Credit Quest * Performs other duties and handles special projects from time to time as assigned by manager. * Observe all security, privacy and compliance requirements. * Maintain knowledge of regulatory regulations and requirements. * Keep up-to-date on procedures. * Assist with the review and testing of procedures. * Train on Critical processes to support Disaster Recovery efforts. (Wires, ACH and RDC) * Provide support during mergers and acquisitions * Train new team members as needed * Assist Manager with monthly reporting * Provide support and testing of new treasury products/services prior to offering to our clients * Create user guides and conduct new hire / refresher training for sales team related to Treasury products and services * The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed. * May require work in a Midland office to ensure collaboration and support of internal and external customers. * Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). * Other duties as assigned.

Position Qualifications

Education/Experience:

* Associates degree or equivalent banking experience

Competencies:

* Business insight * Cultivates innovation * Drives results * Makes sound decisions * Being a brand champion * Collaborates * Communicates effectively * Customer focus * Being Authentic * Emotional Intelligence * Self development * Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT