Dynamic PC Support Specialist
2 days ago
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients.
We are seeking a skilled Dynamic PC Support Technician to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide technical support for designated equipment and software
- Answer client questions in a professional and timely manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver's License and reliable transportation with valid registration and adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.
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Dynamic PC Support Specialist
2 weeks ago
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