Logistics Customer Support Specialist
2 weeks ago
Waupaca Foundry, Inc.
Shipping Customer Service Technician
Waupaca Foundry, Inc. stands as North America's premier provider of iron castings, boasting a rich history of innovation and a commitment to quality. With a workforce of approximately 4,400 employees, we pride ourselves on fostering a culture of continuous improvement and sustainability.
We are dedicated to creating a reliable experience for the millions who depend on our castings daily. Our mission is to attract individuals who take pride in their contributions and thrive in an environment that encourages innovation.
Position Overview:
The Shipping Customer Service Technician plays a vital role in ensuring customer satisfaction through effective order management and communication. This position involves order entry, liaising with customers and suppliers, filing, reviewing purchase orders, and performing additional tasks as assigned by the Customer Service Manager.
Key Responsibilities:
- Review customer order requirements daily via customer portals and websites.
- Collaborate with customers regarding shipment timelines, addressing any early or late deliveries.
- Maintain accurate records of open orders, including any changes in quantity or delivery dates.
- Notify accounting and sales of any changes in customer addresses or new shipping locations.
- Coordinate with outsourced facilities to ensure timely delivery and assist in prioritizing shipments as necessary.
- Communicate pricing issues or parts requiring review with the sales department.
- Work closely with internal departments to ensure parts are available for shipment to meet customer demands.
- Review production schedules and consult with production schedulers to determine material needs and prepare shipping forecasts.
- Inform plant schedulers of any order movements from customers.
- Gather shipping requirements for customer releases.
- Notify customers promptly of any shipment delays and maintain up-to-date contact information.
- Assist fellow team members within the Customer Service department as needed.
Education and Experience Requirements:
- Preferred experience in Tier 1 Automotive Customer Service.
- High School diploma or equivalent.
- Proficiency in Microsoft Excel.
- Familiarity with SAP systems.
- Experience with Ford Super-G is a plus.
Qualifications:
- Demonstrated solid work history.
- Excellent verbal communication skills.
- Strong attention to detail and organizational abilities.
- Ability to follow instructions effectively.
- Problem-solving skills.
- Dependable and responsible work ethic.
- Positive attitude and ability to work collaboratively in a team.
- Flexibility to adapt to varying work schedules.
- Capability to work independently without supervision.
Benefits:
Waupaca Foundry offers competitive compensation and a comprehensive benefits package, including:
- Medical, dental, and vision coverage.
- Short and long-term disability insurance.
- Life insurance.
- 401(k) retirement plan.
- Employer-funded retirement plan.
- Paid vacation and holidays.
- Wellness programs.
- Fitness membership options.
- Employee assistance program (EAP).
- Support for career development, including tuition reimbursement.
Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
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