Customer Service Representative
4 days ago
At Midland States Bank, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, ensuring that their banking-related needs are met with professionalism and efficiency.
Key Responsibilities- Customer Service: Respond to inbound calls from customers, resolving their banking-related inquiries and issues in a timely and professional manner.
- Product Knowledge: Develop a solid understanding of Midland States Bank's products and services, including features and benefits, to effectively communicate with customers and identify cross-selling opportunities.
- Problem-Solving: Analyze and resolve customer complaints and issues, escalating complex problems to senior team members as needed.
- Communication: Utilize excellent verbal and written communication skills to interact with customers, colleagues, and other stakeholders.
- Quality Assurance: Meet or exceed service standards, ensuring high-quality customer service and adherence to company policies and procedures.
- Education: Associate's degree in a business-related field or equivalent combination of education and experience.
- Experience: Two or more years of customer service experience, preferably in a banking or financial services environment.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using banking software and systems.
Midland States Bank offers a competitive compensation package, including hourly wage, and opportunities for professional growth and development in a dynamic and supportive work environment.
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