Customer Service Coordinator

1 month ago


Effingham, Illinois, United States Joint Active Systems, Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Joint Active Systems, Inc. As a key member of our Customer Service Department, you will play a vital role in supporting and monitoring daily activities under the supervision of the Director of Order Processing.

Key Responsibilities:

1. Monitor and review daily order process activity, providing feedback and insights to the Director of Order Processing and leadership team to identify trends and allocate resources.

2. Run daily, weekly, and monthly reports, compile data, and share reporting with appropriate recipients.

3. Support the communication and reinforcement of new and existing policies and procedures.

4. Communicate and reinforce current or updated regulations.

5. Collaborate with the Leadership Team to identify and minimize backlogs and inefficiencies, sharing feedback and ideas.

6. Research problem accounts and mistakes, share results, and collaborate on solution-based answers with the Director of Order Processing and Leadership Team.

7. Partner with the Sales Department on order volume, concerns, trends, and other related matters.

8. Communicate with the Director of Order Processing and HR on employee issues or concerns.

9. Process and monitor voids and cancels.

10. Provide support to the Customer Service and other departments.

What We Offer:

Joint Active Systems, Inc. is an Equal Opportunity Employer.



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