Insurance Service Specialist

2 months ago


Wilmington, United States AAA Club Alliance Full time
  • This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD
  • Become part of AAA's established & trusted brand We've been serving our members for over 100 years
  • Ability to quote and sell through multiple carriers
  • Monthly bonus potential
  • Computer equipment provided by AAA Club Alliance
AAA Total Rewards Package includes:
  • A competitive hourly rate, depending on experience
  • 3+ weeks of Paid Time Off
  • 8 Paid Holidays
  • 401(k) plan with employer match up to 7%
  • Medical, Dental, Vision and Prescription coverage
  • FREE AAA membership (inclusive of product & service discounts)
  • FREE Life Insurance
  • An in-house virtual training program
The ideal candidate will have:
  • High school diploma or equivalent
  • 2+ years of customer service and/or sales experience in an insurance environment
  • Active Property and Casualty License or Personal Lines License
  • Call Center experience preferred
  • Membership license required or ability to obtain license within 90 days of employment.
  • Schedule Requirements: Mon - Fri, 10:00am to 6:00pm EST, with at least 1 Saturday a month on a rotating schedule
The primary duties of the Policy Retention Specialist are to:
  • Execute and facilitate insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
  • Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs
  • Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.
  • Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
  • Counsel the members and non-members regarding membership benefits in correlation with insurance products.


AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:
Admin - Clerical

  • Wilmington, United States Allen Insurance Group Full time

    Job DescriptionJob Description** Candidate must have an active Property and Casualty License and 2 years of insurance experience to be considered**Allen Insurance Group is a state-of-the-art general insurance brokerage with an excellent reputation within the community. For over 90 years, we have been servicing the tri-state area with a commitment to...


  • Wilmington, North Carolina, United States Prepared Insurance Agency Full time

    Job OverviewWe are looking for a dedicated Producer specializing in Personal Lines Insurance to enhance our offerings at Prepared Insurance Agency. This role involves increasing the agency's portfolio by marketing a variety of insurance products to both new and existing clients.Key Responsibilities:Effectively present and promote insurance products to...


  • Wilmington, North Carolina, United States Cherubini Orthodontics Full time

    Job OverviewJoin the Cherubini Orthodontics TeamWe are on the lookout for a dedicated Orthodontic Insurance Financial Specialist to become an integral part of our dental practice. If you excel in a fast-paced, engaging environment and appreciate being part of a well-respected orthodontic team that values collaboration, this opportunity could be the right...


  • Wilmington, North Carolina, United States Wells Insurance Full time

    Position OverviewWe are seeking a driven Account Executive to join our Commercial Insurance division. This role is pivotal in maintaining existing client relationships while also pursuing new business opportunities in the Commercial Insurance sector.Key Responsibilities:Engage with potential clients to evaluate their Commercial Insurance requirements.Enhance...


  • Wilmington, United States Wells Insurance Full time

    We are looking for a highly motivated Commercial Insurance Sales Executive for our team located in Downtown Wilmington. Our Sales Executive retains current clients and develops future Commercial Insurance clients by:Working with prospective clients to assess their Commercial Insurance needs Developing accounts and cross selling products and servicesWorking...


  • Wilmington, North Carolina, United States McCarthy Tire Service Co Full time

    POSITION SUMMARYAs a Commercial Tire Service Specialist, you will be responsible for providing tire services in both shop and mobile environments. Your primary duties will include mounting, balancing, rotating, and repairing tires as directed by the Service Manager.KEY RESPONSIBILITIES1. Execute tire services in the shop and on-site for customers as...


  • Wilmington, North Carolina, United States Novartis Full time

    Job OverviewPosition Type: Temporary Contractor OpportunityAt Novartis, we impact the lives of millions globally. Every position, irrespective of its nature, contributes significantly to enhancing human health.Novartis US collaborates with Magnit Global to provide flexible temporary contractor roles, ideal for individuals seeking to expand their skills and...


  • Wilmington, North Carolina, United States Tim Moore - State Farm Agent Full time

    Job OverviewPosition Summary:Join the dedicated team at Tim Moore - State Farm Agent as an Insurance Client Relations Specialist. This role is perfect for a dynamic and career-focused individual eager to foster customer connections and promote a range of State Farm insurance products, including auto, home, and life insurance.Key Responsibilities:Develop and...


  • Wilmington, North Carolina, United States Wells Insurance Full time

    Job OverviewThe Personal Lines Client Advisor is responsible for delivering exceptional service to clients, ensuring their needs are met with the utmost professionalism. This role involves:Maintaining Client Relationships: Upholding service and retention standards while managing an assigned portfolio of clients.Policy Management: Overseeing expiration...


  • Wilmington, United States Riccobene Associates Family Dentistry Full time

    Job DescriptionJob DescriptionThe Remote Outstanding Insurance Specialist is a critical role responsible for effectively and efficiently managing the accounts receivable process for an assigned group of payors or supported region/company. This is an in office position. Responsibilities • Ensures claims are processed accurately to secure timely payment. •...


  • Wilmington, United States Associa Full time

    Job Description Associa is currently looking for a Client Services Specialist to join our Rhome team in Wilmington, NC. TheClient Services Specialistplays a pivotal role in ensuring an exceptional customer service experience for a professional property management company.This multifaceted position involves managing the reception area, coordinating...


  • Wilmington, Delaware, United States Ray Romano - State Farm Agent Full time

    Job Description**Job Overview**Ray Romano - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a State Farm Team Member. As a key member of the team, you will play a vital role in building and maintaining strong relationships with customers in the community, promoting State Farm products and services,...

  • Service Technician

    4 days ago


    Wilmington, North Carolina, United States Piedmont Service Group Full time

    Job OverviewWe are seeking a skilled Service Technician to join our team at Piedmont Service Group, a leading provider of HVAC services in the region.Job Summary:Provide maintenance and repairs on a wide variety of commercial heating and air conditioning systems according to company standards.Deliver high-quality service to customers, ensuring their...


  • Wilmington, North Carolina, United States Novant Health Full time

    Job SummaryWe are seeking a highly skilled Insurance Claims Specialist to join our team at Novant Health. As an Insurance Claims Specialist, you will be responsible for ensuring that patient accounts are accurately processed and resolved in a timely manner.Key ResponsibilitiesResponsible for follow-up on encounters with no payer response, analyzing patient...


  • Wilmington, Delaware, United States Allen Insurance Group Full time

    Job Overview** Candidates must possess an active Property and Casualty License along with a minimum of 2 years of experience in the insurance sector to qualify.**Allen Insurance Group stands as a premier general insurance brokerage, renowned for its exceptional standing within the community. With a legacy spanning over 90 years, we have dedicated ourselves...


  • Wilmington, United States Cox powered by Atrium Full time

    Overview: Cox Automotive is searching for a talented Business Service Specialist in Wilmington, OH! The Business Service Specialist role is an entry level positions into our Document Management Group, as well as our Release Services Group. The role will include multiple actives within a secured area. Business Service Specialists are required to handle...


  • Wilmington, Delaware, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full time

    Job DescriptionWe are seeking a motivated and results-driven Life Insurance Agent to join our team at Pope Insurance Group (A Security National Life Insurance Company Agency). As a Senior Life Insurance Agent, you will have the opportunity to work with a variety of clients and help them achieve their financial goals.Key Responsibilities:Develop and implement...


  • Wilmington, United States Cox powered by Atrium Full time

    Overview: Cox Automotive is searching for a Business Service Specialist in Wilmington, OH! The Business Service Specialist I roles are entry level positions into our Document Management Group, as well as our Release Services Group. The role will include multiple actives within a secured area. Business Service Specialists are required to handle documents in a...


  • Wilmington, Delaware, United States Corporation Service Company Full time

    Client Relations Specialist - Business LicensingSchedule: Monday – Friday, 9am-6pmAs a Client Relations Specialist at Corporation Service Company, you will play a vital role in ensuring client satisfaction and service excellence. Your experience in retail, hospitality, or similar fields equips you with the essential skills to thrive in our professional...


  • Wilmington, North Carolina, United States Safepoint MGA, LLC Full time

    Job OverviewPosition Summary***REMOTE OPPORTUNITY*** This role allows you to work from your home office in North Carolina.Safepoint MGA, LLC is a recognized Property and Casualty insurance provider located in Tampa, FL. We are seeking an Insurance Agency Relations Specialist to manage a designated coastal territory spanning North Carolina and South...