Front Desk Concierge

3 weeks ago

Santa Monica, United States JLL Full time

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Retail Concierge Energetic, friendly, and professional individuals needed to provide outstanding service for a large retail center at Santa Monica Place. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests. Schedule - Schedule will flex between opening & closing shifts Opening shift - 9:30am-6pm Closing shift - 11:30am-8pm Compensation - $19.50/hour Location - Onsite full time at Santa Monica Place The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must. JOB REQUIREMENTS: Excellent communication skills including verbal and written Excellent problem-solving skills Comfortable approaching guests Knowledgeable on Microsoft Office, iOS functions, and digital technology Ability to complete multiple tasks while maintaining a pleasant and professional demeanor Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner Ability to prioritize tasks under pressure Ability to work with varied personalities and temperaments Self-motivated and action-oriented team player Takes pride and ownership in the position and property Strong knowledge of the area’s entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date Must be able to stand on feet for hours at a time. Must be able to work alone a few days out of the week Must have a flexible schedule with the ability to work evenings, weekends, and holidays JOB DUTIES: Upholds helpful, friendly, and professional service standard at all times Directs guests efficiently to retailers, dining, lodging, and attractions Effectively pairs services to guests’ needs Utilizes an “above and beyond” approach to assisting guests Supports all property programs and initiatives enthusiastically Follows all company policies and procedures Abides by Concierge schedule and timekeeping policies. Assists with keeping the Concierge work space stocked with information including local maps, brochures, and event literature. Builds and maintains relationships through networking with retailers Meets or exceeds given goals for specific job functions Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events, and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours, and transportation schedules in the surrounding area. Location: On-site – Santa Monica, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA), please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr

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