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Benefit Programs Specialist III

2 months ago

Amherst, United States Virginia Jobs Full time
Hiring Range: $34,752 to Commensurate with Experience

Full Time or Part Time: Full Time

Additional Detail

Amherst County Department of Social Services is accepting applications for theBenefit Programs Specialist III position.
The Benefit Programs Specialist III serves as a lead worker, providing guidance to other specialists, and supporting the supervisor by ensuring staff coverage, reviewing cases, and providing back-up supervision as required.Benefit Programs Specialist III represents the advanced level in the occupational group. Employees are assigned advanced technical functions or projects that require considerable knowledge of all public assistance functions such as fraud or quality control case review. Employees in this class conduct the initial and ongoing eligibility determinations requiring advanced program knowledge, or provide quality control by examining cases completed by other eligibility workers for accuracy and uniformity. Work is performed independently in accordance with well-established guidelines and standards. The most complex situations are reviewed with the supervisor.

General Work Tasks:
  • Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
  • Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports;
  • Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
  • Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee;
  • Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility;
  • Documents data and information gathered and compares findings with established guidelines of program eligibility;
  • Prepares reports regarding quality control and makes recommendations to the supervisor;
  • Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed;
  • Carries a caseload of clients receiving public assistance that involve complex issues;
  • Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements;
  • Answers questions related to policies and procedures; and
  • Maintains records, prepares reports, and submits summaries and information as required.
Minimum Qualifications:
Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs; basic human behavior; financial assistance programs sufficient to determine benefits eligibility; human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection, interrogation, and investigation.

Skill in operating a personal computer and the associated office and agency software.

Demonstrated ability to manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations where multi-ownership exists; assess client's needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers' needs and explore options to address these needs within the available community resources.

HS diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Preferred Qualifications:
Experience determining eligibility within a Local Department of Social Services.
Experience using Local Department of Social Services software such as VACMS, SPIDER, etc.
Completion of VDSS Benefit Programs training.

The starting salary range for this position is $34,752 annually (Commensurate with Experience).Amherst County offers a generous benefit package which includes participation in the Virginia Retirement System including a traditional pension and deferred compensation with employer match, employer paid life and disability insurance, vacation and sick leave, affordable medical, dental and vision insurance, etc.

The core hours for this position are Monday through Friday from 8:30am-5:00pm. In-Office work is required as this position is not fully remote. Amherst County DSS employees may be permitted to telework after serving their 1-year probationary period. Telework is a privilege and permission / frequency to do so will be based solely on the needs of the department and at the discretion of the employee's supervisor.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

May be required to report for shelter duty during community disasters and/or emergencies.

Consideration for an interview is based solely on the information within the application and/or resume. Applicants are encouraged to provide a complete listing of relevant work experience and qualifications.Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration.