Front Desk Agent

19 hours ago

Newark, United States Homewood Suites by Hilton Newark Full time

The Front Desk Agent will be responsible for assisting guests in the Front Office Department. At the Front Desk the agent is the first point of contact for the hotel and responsible for providing personalized service to guests upon arrival, during their stay and upon departure. The Front Desk Agent will also be responsible for assisting guests with their reservation needs while promoting hotel services, promotions, etc. and anticipating guest needs to promote higher guest satisfaction.

DUTIES AND RESPONSIBILITIES

Overall Operations

  • Promote hotel services, facilities and anticipate guest's needs to promote higher guest satisfaction.
  • Demonstrate brand standards, behaviors, hallmarks and mandates.
  • Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.
  • Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.
Front Office Operations
  • Greet all guests and or associates upon contact.
  • Provide parking guidance and or make transportation arrangements.
  • Check-in/Check-out guests.
  • Assist with hotel reservations for guest rooms.
  • Assist with escorting guests to their room and or other hotel area as needed.
  • Assistance with carrying, holding and or storing luggage and or other items.
  • Manage multiple phone calls, radio calls, e-mails and or requests.
  • Deliver packages, newspaper, group amenity deliveries and or any other item requested.
  • Maintain hotel entrance clean and clear of congestion and report any safety matters to Maintenance.
Interpersonal Relationships
  • Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.
  • Assist with training and or providing guidance to new associates when requested.
  • Resolve and address all guest and associate questions and or concerns in a creative and professional manner.
  • Report any issues, concerns and or suggestions to management.
  • Have constant communication with all hotel departments in order to ensure guest satisfaction.
Financials
  • Follow posted schedule to help reduce overtime and missed meal hours.
  • Follow all cash handling procedures.
WORKING ENVIRONMENT

The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may outdoors based on business demands.

Some travel is required either locally to attend hotel events not limited to meetings, trainings etc.

EDUCATION

Minimum of High School Diploma or equivalent.

WORK EXPERIENCE

Minimum of 1 year of customer service experience in Hospitality or equivalent.

Knowledge
  • Understand hotel function and guest profiles.
  • Knowledge of local area including restaurants, landmarks, shopping centers and or local attractions.
  • Possess comprehensive computer knowledge such composing e-mails, drafting letters, using Microsoft Office, Outlook and knowing how to use search engines.
Skills
  • Strong English business communication skills both verbal and written.
  • Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
  • Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize.
  • Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management
Abilities
  • Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
  • Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
  • Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
  • Ability to learn new software and computer systems.
  • Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.
PHYSICAL REQUIREMENTS

Prolonged standing/walking/sitting for duration of the shift.

Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 100 lbs.

BUSINESS ATTIRE

To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.

PREFERRED QUALIFICATIONS
  • Degree/Certifications in Business Management or Hospitality
  • Bilingual or Multilingual
  • Prior hotel experience
  • Emotional Intelligence Training


The Homewood Suite by Hilton, Newark/Fremont (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.

EEOC Statement:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Front Desk Agent

    4 weeks ago

    Newark, United States New Castle Hotels Full time

    Job Description Front Desk Agent How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the...

  • Front Desk Representative

    1 week ago

    Newark, New Jersey, United States MCR Hotels Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key Responsibilities:Provide attentive and courteous service to all...

  • Front Desk Agent

    2 weeks ago

    Newark, United States MCR Hotels Full time

    The Front Desk Agent is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper...

  • Hotel Front Desk Representative

    2 weeks ago

    Newark, Delaware, United States Embassy Suites by Hilton Newark Wilmington South Full time

    Hotel Front Desk Agent Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Embassy Suites by Hilton Newark Wilmington South. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and...

  • Front Desk Supervisor

    4 weeks ago

    Newark, New Jersey, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for supervising the daily activities of the Front Desk staff, ensuring exceptional guest satisfaction, and driving revenue growth.Key ResponsibilitiesSupervise and Train Front Desk...

  • Front Desk Supervisor

    4 weeks ago

    Newark, New Jersey, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for supervising the daily activities of the Front Desk staff to ensure optimal guest satisfaction and revenue growth.Key ResponsibilitiesSupervise and Train Front Desk Staff: Provide...

  • Front Desk Supervisor

    1 week ago

    Newark, New Jersey, United States Crescent Services Full time

    {"Job Title: Front Desk SupervisorJob Summary:As a Front Desk Supervisor at Crescent Services, you will be responsible for overseeing the daily operations of the Front Desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.Key Responsibilities:Interview, hire, train, and evaluate Front Desk staff to ensure they meet the highest...

  • Hotel Front Desk Clerk

    4 weeks ago

    Newark, United States Embassy Suites by Hilton Newark Wilmington South Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Front Desk Associate

    5 days ago

    Newark, New Jersey, United States 100 Ocean Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at 100 Ocean. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests,...

  • Front Desk Supervisor

    2 months ago

    Newark, United States Crescent Hotels & Resorts Full time

    Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open Front Desk, Supervisor, Operations, Associate, Hotel

  • Front Desk Supervisor

    4 weeks ago

    Newark, United States Crescent Hotels & Resorts Full time

    Description JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2....

  • Front Desk Supervisor

    4 weeks ago

    Newark, United States Crescent Services Full time

    JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2. Respond to...

  • Front Desk Operations Manager

    3 weeks ago

    Newark, New Jersey, United States Crescent Hotels & Resorts Full time

    Job SummaryCrescent Hotels & Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction while maintaining a high level of operational efficiency.Key ResponsibilitiesGuest Service: Provide exceptional guest...

  • Front Desk Manager

    3 months ago

    Newark, United States Doubletree Newark Penn Station Full time

    Doubletree by Hilton Newark Penn Station is seeking a Front Desk Manager. This is an advanced professional and administrative position responsible for the successful operation of the front desk and guest relations functions while maintaining quality standards, profitability and customer satisfaction. Attached to Newark Penn Station, The Doubletree by Hilton...

  • Front Desk Operations Manager

    3 days ago

    Newark, New Jersey, United States Crescent Hotels & Resorts Full time

    Job SummaryAs a Front Desk Supervisor at Crescent Hotels & Resorts, you will be responsible for overseeing the daily operations of the Front Desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.Key ResponsibilitiesInterview, hire, train, and recommend performance evaluations for Front Desk staff.Resolve problems and provide...

  • Front Desk Supervisor

    4 weeks ago

    Newark, United States Crescent Hotels & Resorts Full time

    Description JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2....

  • Front Desk Operations Manager

    2 weeks ago

    Newark, New Jersey, United States Crescent Hotels & Resorts Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a key member of our hotel operations team, you will be responsible for supervising the daily activities of the Front Desk staff to ensure exceptional guest satisfaction and maximize revenue.Key Responsibilities:Supervise and...

  • Front Desk Operations Manager

    2 weeks ago

    Newark, New Jersey, United States Crescent Hotels & Resorts Full time

    Job SummaryAs a Front Desk Supervisor at Crescent Hotels & Resorts, you will be responsible for overseeing the daily operations of the Front Desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.Key ResponsibilitiesInterview, hire, train, and recommend performance evaluations for Front Desk staff.Resolve problems and provide...

  • Front Desk Representative

    3 weeks ago

    Newark, New Jersey, United States Blink Fitness Full time

    Job Overview:Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.Responsibilities:Greet every member...

  • Front Desk Supervisor

    3 weeks ago

    Newark, New Jersey, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at Shaner Hotel Group. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial transactions, as well as providing exceptional guest service.Key ResponsibilitiesFinancial Transactions: Balance revenue and expense...