Front Desk Supervisor

1 week ago

Newark, United States Crescent Hotels & Resorts Full time

Description

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Supervisor

    2 weeks ago

    Newark, New Jersey, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for supervising the daily activities of the Front Desk staff to ensure optimal guest satisfaction and revenue growth.Key ResponsibilitiesSupervise and Train Front Desk Staff: Provide...

  • Front Desk Supervisor

    1 week ago

    Newark, New Jersey, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for supervising the daily activities of the Front Desk staff, ensuring exceptional guest satisfaction, and driving revenue growth.Key ResponsibilitiesSupervise and Train Front Desk...

  • Front Desk Supervisor

    2 weeks ago

    Newark, United States Crescent Services Full time

    JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2. Respond to...

  • Front Desk Operations Manager

    5 days ago

    Newark, New Jersey, United States Crescent Hotels & Resorts Full time

    Job SummaryCrescent Hotels & Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction while maintaining a high level of operational efficiency.Key ResponsibilitiesGuest Service: Provide exceptional guest...

  • Front Desk Supervisor

    7 days ago

    Newark, New Jersey, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Auditor to join our team at Shaner Hotel Group. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial transactions, as well as providing exceptional guest service.Key ResponsibilitiesFinancial Transactions: Balance revenue and expense...

  • Front Desk Manager

    3 months ago

    Newark, United States Doubletree Newark Penn Station Full time

    Doubletree by Hilton Newark Penn Station is seeking a Front Desk Manager. This is an advanced professional and administrative position responsible for the successful operation of the front desk and guest relations functions while maintaining quality standards, profitability and customer satisfaction. Attached to Newark Penn Station, The Doubletree by Hilton...

  • Front Desk Agent

    2 weeks ago

    Newark, United States New Castle Hotels Full time

    Job Description Front Desk Agent How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the...

  • Front Desk Representative

    4 days ago

    Newark, New Jersey, United States Blink Fitness Full time

    Job Overview:Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.Responsibilities:Greet every member...

  • Clinical Front Desk Supervisor

    23 hours ago

    Newark, New Jersey, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities:At PT Solutions Physical Therapy, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office operations, you will play a critical role in ensuring the smooth day-to-day functioning of our clinics.Key Responsibilities:Front Office Operations: Supervise and...

  • Clinic Classroom

    1 month ago

    Newark, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School Delaware is seeking a qualified Clinic Classroom (Front Desk) Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the...

  • Clinic Classroom

    7 days ago

    Newark, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School Delaware is seeking a qualified Clinic Classroom (Front Desk) Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the...

  • Hotel Front Desk Clerk

    3 months ago

    Newark, United States Embassy Suites by Hilton Newark Wilmington South Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Hotel Front Desk Clerk

    2 weeks ago

    Newark, United States Embassy Suites by Hilton Newark Wilmington South Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Front Desk Associate

    2 weeks ago

    Newark, United States Blink Holdings, Inc. Full time

    Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much know...

  • Front Desk Associate

    1 month ago

    Newark, United States Blink Fitness Full time

    Description Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much...

  • Front Office Supervisor

    1 month ago

    Newark, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities: Location Newark 266-272 Chestnut Street Newark, New Jersey 07105 United States Twin Boro Physical Therapy powered by PT Solutions is looking for a Front Office Supervisor! As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinics...

  • Front Office Supervisor

    2 weeks ago

    Newark, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities: Location Newark 266-272 Chestnut Street Newark, New Jersey 07105 United States Twin Boro Physical Therapy powered by PT Solutions is looking for a Front Office Supervisor! As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinics...

  • Director of Front Office

    2 months ago

    Newark, United States Doubletree Newark Penn Station Full time

    Doubletree by Hilton Newark Penn Station is seeking a Director of Front Office. This is an advanced professional and administrative position responsible for the successful operation of the front office and guest relations functions while maintaining quality standards, profitability and customer satisfaction. Attached to Newark Penn Station, The Doubletree...

  • Front Desk Agent/Guest Services

    3 months ago

    Newark, United States Shaner Hotel Group Full time

    Job DescriptionDO YOU LOVE PEOPLE? IF SO, WE NEED YOU! The Courtyard Newark - University of Delaware has an immediate opening for Guest Service Representatives with dynamic personalities and strong technical skills for a very busy Front Desk. We are an award-winning, highly-reputable hotel with a diverse customer base that requires top-notch customer...

  • Assistant Director of Front Office

    2 months ago

    Newark, United States Doubletree Newark Penn Station Full time

    Doubletree by Hilton Newark Penn Station is seeking an Assistant Director of Front. This is an advanced professional and administrative position responsible for the successful operation of the front desk and guest relations functions while maintaining quality standards, profitability and customer satisfaction.Attached to Newark Penn Station, The Doubletree...