Lead Customer Support Specialist

2 months ago

Atlanta, United States The EverRest Group Full time

Welcome to The EverRest Group, where innovation meets impact in the HVAC industry Are you ready to be the maestro orchestrating success for HVAC contractors? Join us as our Lead Customer Support Specialist - Host and become a key player in transforming the HVAC landscape.

We don't just offer a job; we invite you to be part of a culture that's exciting, creative, and downright fun Plus, earn $45,000+ (depending on experience), with the potential to reach $65,000 for the right fit and experience . Embrace a flexible work environment, health insurance, a 401(k), an energetic workforce, and more It's not just a job; it's a journey with The EverRest Group.

About Our Company

We provide proven strategies, processes, and coaching to help HVAC contractors overcome industry challenges, maximize sales, and reach 20% profits. As the nation's largest business-development firm for HVAC contractors, we work with over 1,800 companies nationwide. We are the only business-development firm for HVAC contractors with our own in-house, started-from-scratch, 20%-net-profit HVAC company.

We are a very collaborative, creative, self-driven, and fun group. In order to hire and retain top talent that fits in with this culture, we offer competitive compensation, opportunities for career development, and a positive work environment .

A DAY IN YOUR LIFE AS OUR LEAD CUSTOMER SUPPORT SPECIALIST - HOST:

In this role, you kick off your day by onboarding clients and seamlessly guiding them through our proven strategies. Checking in on progress becomes your mid-morning groove, ensuring each contractor is hitting their stride with The EverRest processes. After a quick lunch, you take the stage as the Webinar Host, leading training sessions with charisma and expertise. As the day winds down, you shift gears to be the ultimate Meeting Host, creating an engaging experience for our members. Flexibility and adaptability are your superpowers as you seamlessly navigate diverse tasks, from CRM input to event support. It's not a job; it's a daily adventure with The EverRest Group.

Qualifications

To be the star in this role, you'll need:

Good phone etiquette Proficiency in hosting webinars Exceptional ability to build rapport and conduct client conversations Impeccable organization skills with event planning experience

Salesforce experience would be a huge plus

Work Schedule

This is a full-time, in-office position located in the vibrant city of Atlanta, GA. While we value flexibility and provide remote work options when preapproved, our focus is on customer support and care. We believe in a task-driven approach rather than strict schedules, fostering a dynamic and collaborative work environment.

ARE YOU READY TO JOIN OUR TEAM?

Ready to be the driving force behind HVAC success? Take the first step in this exciting journey with The EverRest Group Apply now using our 3-minute, mobile-friendly initial application. It's short, sweet, and your ticket to becoming a part of our innovative team. We can't wait to welcome you to The EverRest Group and embark on this adventure together #J-18808-Ljbffr

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