Customer Support Specialist

2 weeks ago

Atlanta, Georgia, United States Fresh Form Draft Full time
Customer Support Specialist

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $30.00 / hour

Overview

Welcome to Fresh Form Draft, a forward-thinking and creative marketing agency dedicated to transforming brands through innovative strategies and exceptional service. Our commitment to excellence drives us to connect businesses with their audiences in impactful ways.

Role Overview
As a Customer Support Specialist, you will play a vital role in delivering outstanding service and addressing customer inquiries through various communication channels, including phone, email, and online chat. You will be the primary point of contact for our clients, ensuring their needs are met and their concerns are resolved efficiently. This position demands excellent communication abilities, meticulous attention to detail, and the capacity to manage multiple tasks in a dynamic environment.

Key Responsibilities
  • Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Assess customer needs to ensure satisfaction and provide tailored solutions.
  • Deliver accurate information regarding our products and services to clients.
  • Process orders and applications with precision.
  • Document customer interactions and follow up as necessary.
  • Refer unresolved issues to the appropriate team or department.
  • Maintain a thorough understanding of company offerings, policies, and procedures.
  • Achieve performance metrics related to customer satisfaction and response times.
Qualifications
  • High school diploma or equivalent.
  • Experience in customer service or a call center environment is advantageous.
  • Exceptional verbal and written communication skills.
  • Proficient in computer systems and applications, including Microsoft Office.
  • Strong analytical and problem-solving abilities.
  • Ability to thrive under pressure and adapt to shifting priorities.
  • Attention to detail and accuracy in data entry.
  • Capable of working independently while also collaborating effectively within a team.
Benefits
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A supportive and inclusive workplace culture.
If you are a detail-oriented professional eager to contribute to a vibrant team, we encourage you to consider this opportunity.

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