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Production Manager

3 months ago

Liberty Lake, United States Alarm.com Full time
Who We Are:
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye's solutions are available globally through a trusted network of certified service providers.

OpenEye is proud to be one of the 2023 Best Places to Work in the Inland Northwest. Ready to join a casual, fun and creative culture? Join our team

OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.

Job Summary:

This position is responsible for managing the Production staff, overseeing the quality control of DVR production, and assisting the Chief Operations Officer in the day-to-day tasks of organizing DVR production schedules. Supports and adheres to the Open Eye Code of Ethics and Business Standards.

Role and Responsibilities:
  • Manages Production Team.
  • Manages shipping time lines and communicates expectations to customers.
  • Assist in the details of DVR production and schedules.
  • Oversees the building of a vast variation of DVR's and PC's while assisting other teammates.
  • Assist QC teammates with general help which may be needed.
  • Participate in training activities to maintain technical currency and provide a high degree of service to meet customer service goals.
  • Create new ways of doing old tasks to promote a competitive work culture.
  • Act as a liaison for new associates who need general assistance and training.
  • Collaborate with sales and operations to realize production schedules.
  • Maintains Quality Control documents.
  • Performs all other duties/responsibilities as necessary or assigned.
Qualifications:
  • a High School Diploma or a General Education Degree
  • a minimum of 3-5 years related experience and/or training
  • Ability to act as a mentor and resource to other teammates.
  • Knowledge and determination to create new ideas to help promote a positive work environment.
  • Knowledge and determination to become a leader within OpenEye.
  • Knowledge of procedures and documentation requirements for DVR compliance.
  • More than 75% of the time: must be able to lift, pull/push and carry up to 50 pounds.
  • Working knowledge of:
    • Basic computer hardware to include monitor, keyboard, mouse, and printer.
    • Microsoft Windows operating systems and Microsoft Office software.
    • Ability to troubleshoot DVR units and PC's.
  • Ability to identify and/or prevent problems before they occur; including the ability to formulate alternative solutions to problems when necessary and transfer learning from past experiences to new experiences of similar nature.
The Perks at OpenEye:
  • The pay range for this opportunity is $25.00 - $28.00 per hour. In addition, this position is eligible for an annual discretionary bonus.
  • Employees are eligible to purchase company stock at a discounted rate.
  • Collaborative, fun, creative culture where idea sharing is encouraged.
  • Casual dress environment.
  • Medical, dental, vision & prescription benefits starting day 1 Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
  • Up to $5,000 annual company match for 401k.
  • Company paid short-term/long-term disability, AD&D and life insurance.
  • Paid maternity and paternity leave.
  • 15 Days of Paid Vacation accrued per year (increases after year 3).
  • Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous.
  • 9 Paid Holidays per year.
  • Educational Assistance Program covering non-degree support, undergraduate and graduate degrees.
  • Employee Equipment Program - Free Alarm.com system for your home.

OpenEye is an Equal Opportunity Employer:

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com

JR104380

LI#-AB1

The salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The salary offered is part of a total compensation package.

Pay Range

$25-$28 USD