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Client Services Specialist
3 months ago
Client Services SpecialistDepartment: Client ServicesEmployment Type: Full TimeLocation: Coppell, TexasDescriptionTHE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING CLIENT SERVICES ROLESOur group is leading change in industrial distribution through tenacity, technology, and hard work. Together our international team makes up an exciting, high-growth powerhouse with a global headquarters in Columbia, MO. We are setting the standard in our niche and we continue to lead the way for our stakeholders by leveraging the training, integrity, and passion of our teammates.Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. Requirements for success as part of our elite Client Services team:React swiftly and competently to inbound sales opportunities and actively address client needsManage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-upObtain Gear Expert® level knowledge of product lines and internal proceduresParticipate in ongoing procedural and product training sessions to ensure effective and efficient customer serviceProvide customer feedback to internal parties, continually improving our approach to excellenceIdeal candidate qualities include:The desire to work with people continuously and to be a problem solverFluency with technologyExcellent personal, as well as written and oral communication skillsStrong organizational skillsAutonomous decision-making and problem resolution skillsThe desire to be part of a team and to be a high-performerWhy it's great to build your career with usWe are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:Health, Vision & Dental Insurance with company contributionsCompany HSA ContributionsAdd On Insurance Options: Accident, Short Term Disability, etc.Free Employee Assistance Program: 24/7 accessPaid Vacation: Balance Increases with TenureSick Time: Use for yourself or family membersVolunteer Paid Time Off: Give back to our community & get paidFlexible Scheduling Options depending on role401k Matching Options with no Vesting RequirementsBonus options depending on roleFree snacks, on-site gym, and a slideOur family of companies is a global team leveraging diverse talents and backgrounds to create an inclusive and successful work community. We are making things happen every day and if you want to build a career where you provide critical work as part of a growth-minded and motivated team, the Columbia Safety group is the right team for youApplications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organizationThis job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.#ZR
