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Client Relations Specialist

2 months ago

Coppell, Texas, United States Harris & Harris Full time
Job Overview

Harris & Harris is on the lookout for dedicated full-time Energy Advisors to assist our clients in resolving issues related to overdue consumer accounts, including cable TV and tollway bills.

Work Environment: This position is based in our Coppell, TX office.

Compensation: Starting at $15.00/hour, with $16.00/hour available for candidates who are bilingual in Spanish.

Employee Benefits:

At Harris & Harris, we prioritize the health, wellness, financial security, and educational growth of our employees. We proudly offer a comprehensive benefits package that includes:

  • Medical and Dental insurance from top-tier providers
  • 401K plan with employer matching
  • Company-funded Accident and Disability Insurance, Long-Term Disability Insurance, Employee Assistance Program, and Travel Assistance
  • Tuition Reimbursement
  • Paid Time Off
  • Additional perks such as identity theft protection, flexible spending accounts, and pre-tax commuter benefits.

Key Responsibilities:

The Collector will facilitate the establishment of payment arrangements, document account discrepancies, and/or reinstate services for clients.

Essential Skills:

  • Ability to listen and provide solutions to dissatisfied clients
  • Represent our clients with professionalism, integrity, and a commitment to exceeding expectations
  • Adhere to collection laws, protocols, and procedures
  • Identify and escalate urgent matters to management
  • Accurately document and process call transactions
  • Stay informed on system updates, collection law changes, and training
  • Effectively manage call duration to meet performance targets

Qualifications:

  • Exceptional phone communication skills with a clear and professional speaking style
  • Experience in debt collection, call center operations, or soft sales is advantageous
  • Friendly and positive demeanor in challenging situations
  • Ability to maintain composure under pressure
  • Typing speed of at least 25 words per minute with >85% accuracy

Why Choose Harris & Harris?

Harris & Harris is a leading, full-service revenue recovery firm established in Chicago, IL. With over 50 years of experience, we specialize in the utilities, government, and healthcare sectors.

What began as a family business founded by Sam Harris has grown into a firm with over 500 employees, including collections experts and customer service representatives who utilize cutting-edge technology and ethical practices to assist businesses in recovering revenue while delivering exceptional customer service.

We take pride in transforming average calls into outstanding experiences. Our dedicated employees make a significant impact every day, turning challenges into successes.

At Harris & Harris, we foster an inclusive environment where everyone can be their authentic selves. We celebrate the unique differences that each employee brings to our organization. Our culture is centered around our employees, and we actively seek opportunities to recognize and celebrate achievements together. We are committed to creating a workplace where our employees feel valued.

We also believe in the importance of giving back to the community. Our internal committee, Harris Cares, oversees our philanthropic initiatives. We partner with various organizations, including One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Recently, we have collaborated with local schools and charities to support our communities, including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, every individual plays a vital role, and one person can make a meaningful difference for colleagues, clients, and the organization as a whole. We look forward to your interest in becoming part of our team.

Harris & Harris is an equal opportunity employer. We do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any other protected category as defined by local, state, or federal laws.