Client Success Specialist

2 weeks ago

Coppell, Texas, United States Blue Yonder Full time
Position Title

Customer Success Advisor

Location

Virtual within the US

Overview

At Blue Yonder, we collaborate with our clients to ensure they derive maximum benefit from our innovative solutions. You will gain a comprehensive understanding of the operational dynamics and challenges faced by your designated clients, contextualizing these within their respective industries. Your role will involve fostering enduring relationships with both IT and business stakeholders, guiding them throughout their journey with Blue Yonder. Internally, you will serve as the customer’s voice and be an integral part of the core account team, working alongside the Account Manager and Technical Account Manager. If you thrive on delivering tangible value and enjoy working collaboratively in a dynamic and expanding team, this position is tailored for you.

Key Responsibilities
  • Collaborate to formulate and execute account strategies for your assigned clients.
  • Identify and develop opportunities for cross-selling and upselling, ensuring seamless renewals.
  • Establish relationships with key stakeholders within the client's organization to enhance customer experience and address any concerns.
  • Stay informed about industry trends and events to effectively engage with clients, understanding their challenges and opportunities.
  • Comprehend Blue Yonder products and identify how they can address client issues and create value.
  • Conduct regular business reviews to promote product adoption and demonstrate value to clients.
  • Communicate and deliver ROI to clients throughout their engagement with us.
  • Act as the internal advocate for clients, collaborating with various cross-functional teams.
  • Adhere to internal processes aimed at enhancing customer satisfaction, retention, and risk mitigation.
  • Support the achievement of Customer Reference status.
  • Coordinate with the Sales team to identify and facilitate cross-sell/up-sell opportunities that unlock additional value for clients.
  • Manage customer escalations related to value, consumption, and adoption, liaising with internal teams as necessary.
  • Provide valuable insights regarding client business needs and relay customer feedback to Product Management, Sales, and Marketing.
What We Offer
  • Competitive salary and bonus structure.
  • Access to cutting-edge tools and technologies to enhance your success.
  • Collaborate with industry-leading teams to engage in meaningful and insightful discussions.
  • Flexible remote working arrangements.
  • Ownership of the customer experience for your assigned accounts.
  • Opportunities to learn and implement best practices in customer success.
  • The chance to shape the definition of customer success within a diverse, industry-leading supply chain environment.
  • A supportive environment for career growth and development in Customer Success and beyond, focusing on personal and skillset advancement.
Desired Skills and Experience
  • A minimum of 6 years of experience in consulting, professional services, implementation, customer success management, or account management.
  • Proven knowledge and experience in the supply chain domain.
  • Experience in customer-facing roles is essential.
  • Willingness to travel within the region up to 60% of the time to meet with clients.
  • Exceptional written and verbal communication and presentation skills.
  • Strong negotiation and stakeholder management abilities.
  • Experience interacting with C-Suite executives is required.
  • Able to thrive in a fast-paced, entrepreneurial, results-driven environment.
  • Data-driven mindset with a commitment to maintaining consistent engagement processes.
  • Strong business acumen and analytical skills.
  • Familiarity with the SaaS technology landscape.
  • Degree-level qualification.
At Blue Yonder, we prioritize the well-being of our employees and their families, reflected in our comprehensive benefits package, which includes:
  • Comprehensive Medical, Dental, and Vision coverage.
  • 401K with matching contributions.
  • Flexible Time Off policies.
  • Corporate Fitness Programs.
  • Wellbeing Days.
  • A variety of voluntary benefits, including legal plans, accident and hospital indemnity, pet insurance, and more.
We are dedicated to fostering a workplace that genuinely promotes inclusion and belonging, allowing everyone to share their unique voices and talents in a safe environment. Our core values guide us, and we take pride in our diverse culture as an equal opportunity employer. We recognize that career paths may vary and embrace the diverse experiences that contribute to individual growth and success.

Our Values

To understand the essence of a company, one must look at its values. Our values unite us and drive our success, as well as that of our clients.

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for cultivating an inclusive environment we can all be proud of. We invite you to explore Blue Yonder's inaugural Diversity Report, which outlines our commitment to fostering change, and watch our video celebrating the unique differences among our associates worldwide.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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