Customer Service Warranty Representative

2 months ago


Phoenix, United States KB Home Full time

About KB Home

KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more .

JOB SUMMARY: The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor’s work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.

Essential Duties And Responsibilities

Warranty Claim Processing Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction. Complete all warranty claims within 7 days. Hold subcontractors accountable for their work. Manage CSI for assigned communities (active as well as closed out). Continually strive for superior CSI ranking in specific market. Maintain a CSI of 98% or above Homeowner Communication Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home. Explain KB Home’s Limited Warranty to homeowner Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months Conduct quality walks on each home to ensure KB Home standards are met. Attend and participate in weekly team meeting to ensure all goals are met.

Education/Experience/Minimum Requirements

Education/Certifications/Licenses

High school degree or equivalent required Associates or Bachelors degree preferred

Experience

Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required 1 - 2 years of construction experience with a production homebuilder preferred

Knowledge, Skills & Abilities

Strong experience in delivering high quality customer service programs. JD P experience a plus Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented Strong people skills, including the capability to handle various personalities and develop professional relationships Action oriented, with the drive to push projects and tasks to successful closure Proven ability of being customer centric by seeking solutions from the customer’s perspective Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate Makes quick and accurate decisions based heavily on facts, data and/or metrics Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.

Work Requirements

Work full-time schedule with flexibility for overtime when necessary Ability to work the “On-Call” program when needed (respond to emergency calls or other issues during off-hours) Valid driver's license required Local travel required within designated region Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company

Find out why KB Home is attracting and retaining the best employees If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home #J-18808-Ljbffr



  • Phoenix, United States Customer Labs Full time

    Would you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team! As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and...


  • Phoenix, United States Phoenix Manufacturing Full time

    Description Customer Service Representative Managed as part of the Riverbend Industries portfolio, Phoenix Manufacturing, Inc (“PMI”) designs, markets, sales, and manufactures various high-efficiency residential and industrial evaporative cooler systems under the Frigiking, Aerocool, and Ecokool brands. For almost fifty years, PMI has been providing...


  • Phoenix, United States Phoenix Manufacturing, Inc. Full time

    Job DescriptionJob DescriptionDescription:Customer Service RepresentativeManaged as part the Riverbend Industries portfolio, Phoenix Manufacturing, Inc (“PMI”) designs, markets, sales, and manufactures various high-efficiency residential and industrial evaporative cooler systems under the Frigiking®, Aerocool®, and Ecokool® brands. For almost fifty...


  • Phoenix, United States Hobaica Services Full time

    As a Customer Service Representative, you will handle phone management, administrative tasks, and reception duties. You will oversee membership and warranty plans, manage warranty parts, and ensure quality control. Additionally, you will conduct customer follow-ups and provide on-call support and dispatch services, ensuring exceptional customer satisfaction...


  • Phoenix, United States Brewer Companies Full time

    Job DescriptionJob DescriptionAre you tired of selling products to meet weekly income requirements?Are you a seasoned, experienced, and knowledgeable plumbing professional that really knows how to investigate and identify warrantable issues?Brewer Enterprises, Arizona's leading plumbing provider, is growing rapidly and we are currently seeking an...


  • Phoenix, Arizona, United States A1 Garage Door Service, LLC Full time

    Customer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing top-notch support and ensuring customer satisfaction.Proven sales and customer support experience or experience as a Client Service RepresentativeStrong...


  • Phoenix, United States Vaco Full time

    Job Description: Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers. . Key Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty...


  • Phoenix, United States Vaco Full time

    Job Description: Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers. . Key Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty...


  • Phoenix, United States Vaco Full time

    Job Description : Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers. . Key Responsibilities : To perform this job successfully, an individual must be able to perform each essential...


  • Phoenix, United States Wastequip Full time

    ** Customer Service Representative- Phoenix, AZ** **Job Category****:** Customer Service / Inside Sales **Requisition Number****:** CUSTO05513 Showing 1 location **Job Details** **Description** **Requirements:** * Respond to all customer inquiries for price quotations, order processing, change requests, warranty/return claims and status updates on all order...


  • Phoenix, United States Trade-Wind Manufacturing, LLC Full time

    Job DescriptionJob DescriptionDescription:Trade-Wind Manufacturing is a well-established, second-generation family business that is experiencing tremendous growth. We are centrally located in downtown Phoenix and are looking for a Customer Service Representative to join our talented team of long-term members. We offer medical, dental, vision, 401(k)...

  • Warranty Manager

    2 months ago


    Phoenix, United States Haydon Companies Full time

    SUMMARY Provide end-to-end building services, creating new efficiencies between design, engineering, construction, project management, and more. Our integrated teams apply the principles of technology and manufacturing to the building industry, bringing fresh minds and innovative approaches to remove unnecessary time and costs from construction...


  • Phoenix, United States OneGuard Full time

    Duties: Accept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty items Assist customers by answering home warranty questions and explaining coverage Follow-up with customers and contractors to ensure that service is performed in a timely manner, and with OneGuard's high standard of quality...


  • Phoenix, United States Vaco Full time

    Job Description: Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers. . Key Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty...


  • Phoenix, Arizona, United States Parker & Sons Full time

    Position Overview:Experience stability with a reputable and expanding organization that values its employees like family.Parker & Sons is currently in search of skilled HVAC Warranty Service Specialists to become part of our dedicated team of innovative and enthusiastic professionals, committed to providing exceptional customer service on a daily basis.Role...


  • Phoenix, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionJob DescriptionThe Customer Service Supervisor ensures customer service within the branch meets to Company standards. Provides leadership, training and guidance among the CSRs and clerks at the branch in order to provide exceptional customer service and safe work practices. This includes ensuring the branch store meets inventory plans,...


  • Phoenix, United States Pool Company Full time

    Location : Horizon Phoenix, AZ - H150; 5214 S. 30th Street, Phoenix, Arizona - 85040. Pay : $19 - $22 / hour, and up to $2500 through our performance bonuses. Work hours : M/F. 06:00 AM - 02:30 PM. The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world's largest publicly traded distributor of swimming pool,...


  • Phoenix, United States GTN Technical Staffing Full time $20 - $23

    Job DescriptionJob DescriptionCustomer Service RepresentativeHIGHLIGHTSLocation: Phoenix, AZPosition Type: Contract to HireHourly / Salary: Based on experience $Residency Status: US Citizen or Green Card Holder ONLYOur client is looking for a Customer Service Representative to join their team!Job Description: Under general supervision, employee performs...

  • Warranty Manager

    1 month ago


    Phoenix, United States Haydon Building Corp Full time

    Haydon Main Office, 4640 E Cotton Gin Loop, Phoenix, Arizona, United States of America Req #218 Friday, July 19, 2024 Headquartered in Phoenix, Arizona, Haydon is a family-owned business established in 1991 on a foundation of grit and long-lasting relationships. The company serves a wide scale of markets with its all-in-one construction solutions including:...

  • Warranty Tech

    1 month ago


    Phoenix, United States William Ryan Homes Full time

    Description Residential homebuilder, William Ryan Homes, is seeking a highly motivated Warranty Tech to join our West Valley production team. The person in this position is responsible for providing high quality and cost-effective warranty service to our homebuyers including but not limited to: Maintaining high standards of quality throughout the warranty...