Customer Service Representative

1 month ago

Phoenix, United States Vaco Full time
Job Description: Under general supervision, employee performs all duties associated with customer service and sales in a polite, empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers.
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Key Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide customers with pricing, delivery, and product information.
  • Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
  • Monitor and address commercial requirements on customers' portals and forward quality and technical requirements to the appropriate Department.
  • Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
  • Receive and answer customer questions, comments or complaints while following established guidelines.
  • Prepare responses to customers in required format.
  • Act as a liaison between the customer and various departments within the company.
  • Maintain records and assist in the preparation of required reports.
  • May act as company contact for customer returned Airborne/Warranty parts while following established guidelines.
  • May provide back-up relief coverage for the Company's Receptionist and alternate coverage for job duties when other departmental co-workers are not present.
  • Perform tasks promptly.
  • Insure that output normally equals or exceeds that expected.
  • Produce work product that seldom has appreciable errors.
  • Conduct themself in a business-like and civil manner.
  • Ability to react to changes productively and perform other essential tasks as assigned.

Skills and Requirements:
  • Applicant must be legally authorized to work in the U.S.
  • Ability to effectively present information and respond to questions from co-workers, and customers.
  • Ability to interface effectively with various interlocking departments
  • Ability to acquire extensive knowledge of the Company's product lines and applications.
  • Possess effective time management skills.
  • Exhibit attention to detail
  • Maintain a continuous improvement focus.
  • Possess the availability, flexibility, and maturity to represent the Company.
Ability to sit for prolonged periods in front of a computer

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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