Customer Service Supervisor
1 month ago
The Customer Service Supervisor ensures customer service within the branch meets to Company standards. Provides leadership, training and guidance among the CSRs and clerks at the branch in order to provide exceptional customer service and safe work practices. This includes ensuring the branch store meets inventory plans, processes are followed including sales, warranties, shipping, and housekeeping. This role requires someone that is a team player, results oriented, excellence driven has strong work ethics and integrity.
Responsibilities may include:
May include;
- Provide direction and oversee the work and functions of Customer Services Representatives.
- Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Develop employees’ performance and skills with proper training and guidance and assist them at reaching their full potential.
- Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing, and follow up quickly on rejections.
- Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
- Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
- Delegate all workflow to team representatives and accountable for their goals and work performance.
- Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
- Provide motivation to staff on giving excellent customer service to our customers.
- Recruit for open positions in department, review resumes and interview potential candidates.
- Captures & compiles data relating to department operations
- Perform additional duties as needed.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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