![Trade-Wind Manufacturing, LLC](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
Trade-Wind Manufacturing is a well-established, second-generation family business that is experiencing tremendous growth. We are centrally located in downtown Phoenix and are looking for a Customer Service Representative to join our talented team of long-term members. We offer medical, dental, vision, 401(k) matching, paid time off, paid holidays, and weekly paychecks.
Trade-Wind Manufacturing specializes in residential kitchen ventilation, designed for both style and functionality. Our Trade-Wind branded products are sold in Canada and across America by a very well-known distribution partner in our industry. We are proud to manufacture all of our products here in downtown Phoenix and are one of a few left in our industry producing products in America.
Trade-Wind is recognized for delivering quality products and providing exceptional customer service. To further our mission of being the best in the industry, Trade-Wind is seeking a highly motivated individual to join the Trade-Wind team.
Requirements:Responsibilities
- Communicate with customers via phone and email
- Work with internal departments to meet customer's needs
- Develop a comprehensive understanding of our products
- Provide knowledgeable answers to questions about product, pricing, and availability
- Manage online parts store – process and ship small parts orders
- Manage production orders – input orders, ship orders, and invoice orders
- Create ground shipping labels
- Process warranty claims – troubleshoot problems and set up service calls
- Ensure that product literature and labels are fully stocked at all time
Qualifications
- High attention to detail
- Dependable and punctual
- High degree of personal integrity and candor
- Strong analytical and problem-solving skills
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Team oriented and flexible to address specific needs of the company
- Ability to work well under pressure in an occasionally fast-paced environment
- Proficient in Microsoft Office
Education & Experience
- High school diploma or GED, required
- At least 2 years of related experience, required
Compensation & Benefits
- Starting pay range is $16.00 to $18.00 per hour, depending on your current skill set (90-day review period)
- Medical insurance contribution available
- 401(k) matching (coming soon - fall of 2024)
- Paid two weeks of paid time off (accrual)
- Paid holidays (Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, New Years’ Day)
- Weekly paychecks
Schedule
- Office hours are M-F, 7:30am until 4:00pm with a 30-minute lunch break. (No weekend shifts required.)
- Requested start date: ASAP (flexible)
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