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ITS Systems Engineer

3 months ago

Carbondale, United States Southern Illinois Health Full time

Overview:

Position Summary

  • Responsible for the overall design, implementation, operation, and support of the organization's enterprise-wide Server, Storage, and Backup strategy across various Works within a team of server engineers to monitor systems to ensure configurations, performance, resources, and security of the systems meet user needs. Maintains and supports computer hardware and software, and diagnoses issues when necessary. Coordinates with the Security team to ensure security measures are effective. Trains junior personnel as appropriate.
  • Escalation point for Service Desk and Tier 2 personnel when end user issues indicate larger problems.
  • Participates in on-call rotation including weekend and after-hours coverage as needed.


Responsibilities:

Job Roles

Safety

  • Manages processes effectively in regard to employee/patient

Record Keeping

  • Maintains all required records, reports, statistics, logs, files and other documents, using the ITSM system as required.

Process Improvement

  • Promotes a culture of process improvement by participating in unit or department programs that support the systems process improvement goals.
  • Actively participates on system-wide or hospital-based teams as needed.

Role Specific Responsibilities

  • Understanding of the organization, users and workflow hospital wide.
  • Ability to lead meetings, prioritize, resolve conflicts, manage issues, oversight and implementation of project plans. Work with vendors, application analysts, customer service personnel, and end users to achieve desired organizational goals.
  • Ability to probe for information about the underlying needs of the organization and user community, to ensure usability and efficiency for proper patient care.
  • Thoroughly review, analyze and test every system change; follow proper change control processes.
  • Assists analysts in the development, implementation, education, evaluation, maintenance and coordination of applications as necessarry.
  • Assists with and/or develops tip sheets or training documentation for new, or changes to current, workflows;
  • Support and educate Service Desk and Tier Two support personnel as appropriate.
  • Responsible for the coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines, and all other aspects of project management.
  • Assists with hardware and software budgets.
  • Performs other related work as required.
  • Trains and mentors team members.
  • Strives to adhere to SIH Commitment to Care and ITS Core Competencies.


Qualifications:

Education

  • Bachelors degree in Computer Science or related field or 4 years of experience combined with equivalent certifications in lieu of degree.

Experience

  • Technical: 4 years experience supporting windows server / systems infrastructure, preferably in a healthcare environment
  • Experience with multiple technologies from the following list:
    • Windows Server
    • Microsoft Active Directory
    • VMWare vCenter server
    • VMWare Horizon VDI
    • Citrix
    • Dell Isolon storage or similar Enterprise storage solution
    • Microsoft SQL Server / MySQL / NoSQL / etc
    • Linux Server (any commercial distro)
    • Dell Avamar backup or similar
    • Dell Data Domain
    • F5 Load balancer
    • Solarwinds or similar monitoring engine
    • Imprivata or similar SSO application
    • Enterprise Print Management solutions
    • MS Azure AD
    • Azure / AWS / hybrid cloud environments
  • Experience supporting Epic EMR preferred
  • Extensive vendor management experience preferred

Licenses and Certification

  • Valid drivers license required
  • Appropriate certifications for the sub-specialty preferred, e. VMWare, Windows server, storage, backup, database, cloud, etc

Physical Activities

  • Approximately 80% in an office, working at a computer terminal.
  • Approximately 20% field work, installing / removing / maintaining data center or remote site equipment.
    • Intermittent lifting and carrying up to 100 pounds with assistance.
    • Color discrimination required to differentiate electrical wire colors.
    • Near-visual acuity and finger dexterity are required to perform repairs on equipment.
  • May have to work in tight spaces or around other sensitive equipment.