Patient Services Coordinator, Clinic Support Center
1 week ago
Who We Are
At ConvenientMD, we're on a mission to make good health more convenient for all - working to improve how patients and providers experience healthcare in New England. To support this belief, we're building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
Looking to make a real difference in healthcare while building a rewarding career? As a Patient Services Coordinator in our Clinic Support Center, you'll be the first friendly face patients encounter when they reach out for virtual care. You'll work closely with our clinical team to ensure smooth, efficient patient interactions. From registering new patients and updating records to collecting payments and assisting those in need, your role is essential in delivering exceptional care.
In addition to serving our virtual patients, you'll support in-person Medical Receptionists, helping them manage patient flow during busy times. Whether you're just starting your career in healthcare or looking to grow in customer service, this is an ideal role for someone who enjoys working with people, staying organized, and multi-tasking in a fast-paced environment.
Why You'll Love This Role
- Kickstart Your Career: Perfect entry point for those looking to grow in healthcare or customer service.
- Collaborative Environment: Be a vital part of a supportive team that values clear communication and patient care.
- Variety & Impact: Engage with patients virtually, manage registration, payments, and work alongside healthcare professionals to ensure a seamless experience.
- Patient Interaction: Be the welcoming voice and guide for patients, answering questions and helping them navigate their virtual visit.
- Registration & Payment: Ensure all patient information is accurately collected and process payments with ease.
- Coordination & Support: Keep everything running smoothly by managing patient flow and collaborating with both virtual and in-person teams.
- Technology Pro: Use various software systems to schedule reservations and update medical records, becoming a go-to resource for logistical support.
- Strong communication skills and a desire to provide excellent customer service.
- Attention to detail and ability to manage multiple tasks at once.
- Ability to handle insurance and billing inquiries with confidence and professionalism.
- Eagerness to learn new systems and adapt to evolving technology.
Our Clinic Support Center is open from 6:00 am to 8:00 pm EST. This position requires 12 hours shifts either consecutively or non-consecutively.
- Full-time: Three shifts per week, with four shifts a month on a Saturday or Sunday.
- Part-time: Two shifts per week, with two shifts a month on a Saturday or Sunday.
- Per Diem: Four shifts per month with flexible scheduling around nights, weekends & holidays.
- Education: High School Diploma required. Please note, you will be asked to provide proof of this before you're able to start at ConvenientMD.
- Proactive and confident communicator (written and verbal). Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
- Detail-oriented with excellent organizational skills.Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
- Compassionate, authentic, and patient focused. Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
- Technically savvy: Proficient with Microsoft Office Suite or related software as well as Zoom, which is used for virtual visits.
- Effective communicator and cross collaborator:Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
- Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
- Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, the team, and the organization.
- Strong analytical and problem-solving skills. Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Trustworthy. Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
- Medical Receptionist Certification.
- Previous experience in a medical receptionist role or similar customer service position.
- Familiarity with medical terminology and basic knowledge of insurance processes.
- Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation.
- Experience working with insurance billing and coding information.
Why ConvenientMD?
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our Primary Care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you.
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