We have other current jobs related to this field that you can find below

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    20 hours ago

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    22 hours ago

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  • Guest Services Coordinator

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    2 days ago

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    17 hours ago

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    20 hours ago

    Lahaina, Hawaii, United States HEI Hotels & Resorts Full time

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    6 days ago

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  • Guest Services Specialist

    6 days ago

    Lahaina, Hawaii, United States HEI Hotels & Resorts Full time

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    6 days ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

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    2 days ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

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    6 days ago

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    4 weeks ago

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    4 weeks ago

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  • Guest Services Agent

    4 weeks ago

    Lahaina, United States Hyatt Vacation Club at Ka'anapali Beach Full time

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  • Guest Services Agent

    1 month ago

    Lahaina, United States Hyatt Vacation Club at Ka'anapali Beach Full time

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  • Guest Services Agent

    1 month ago

    Lahaina, United States Marriott Vacations Worldwide Full time

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  • Guest Services Agent

    1 month ago

    Lahaina, United States Hyatt Vacation Ownership Full time

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Guest Service Representative

1 month ago

Lahaina, United States Marriott International Inc Full time

Additional Information Pay: $24.01 - $31.09/hour Job Number 24100587 Job Category Rooms & Guest Services Operations Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $24.01 to $31.09 per hour. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr