Current jobs related to Guest Services Representative - Lahaina, Hawaii - Marriott International Inc

  • Guest Services Representative

    1 month ago

    Lahaina, Hawaii, United States HV Global Group, Inc. Full time

    {"title": "Guest Services Agent", "description": "Make a Difference in Vacation MemoriesAt Hyatt Vacation Club (HVC), we create unforgettable experiences for travelers worldwide. As a Guest Services Agent, you will play a vital role in delivering exceptional service and making meaningful moments for our Owners/guests.Key Responsibilities:Check-in...

  • Guest Service Representative

    4 days ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Sheraton Maui Resort & Spa. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins, check-outs, room...

  • Guest Services Representative

    3 weeks ago

    Lahaina, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at the Sheraton Maui Resort & Spa. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room...

  • Guest Services Representative

    3 weeks ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at the Sheraton Maui Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and process guest check-ins,...

  • Night Guest Services Representative

    3 days ago

    Lahaina, Hawaii, United States Royal Lahaina Resort Full time

    Job Summary: We are seeking a skilled Night Guest Services Agent to provide exceptional service to our guests, especially those arriving late. This role requires a high level of attention to detail, strong communication skills, and the ability to work independently.Key Responsibilities:Guest Service: Provide quality service to all guests, with a focus on...

  • Night Guest Services Representative

    2 weeks ago

    Lahaina, Hawaii, United States Royal Lahaina Resort Full time

    Job Title: Night Guest Services AgentJob Summary:We are seeking a highly skilled and experienced Night Guest Services Agent to join our team at Royal Lahaina Resort. As a Night Guest Services Agent, you will be responsible for providing exceptional guest service to all our guests, especially those arriving late. You will perform both guest service agent and...

  • Customer Service Representative

    1 week ago

    Lahaina, Hawaii, United States Marriott Full time

    At Marriott, we're looking for individuals who are passionate about delivering exceptional guest experiences. As a Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our guests. With a focus on providing personalized service and creating memorable moments, you'll be the face of our brand and help us exceed...

  • Service Express Representative

    7 days ago

    Lahaina, Hawaii, United States Marriott International Inc Full time

    As a Service Express Representative, you will be responsible for answering, recording, and processing all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. You will operate the telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. You will...

  • Customer Service Representative

    7 days ago

    Lahaina, Hawaii, United States Marriott Full time

    Job SummaryAs a Customer Service Representative at Marriott, you will be responsible for providing exceptional service to our guests through various communication channels. This includes answering and processing guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. You will also operate the telephone...

  • Guest Service Agent

    1 month ago

    Lahaina, Hawaii, United States free-classifieds-usa Full time

    Guest Service AgentWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Sheraton Maui Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Organize and process guest...

  • Wellness Coordinator for Guest Services

    2 days ago

    Lahaina, Hawaii, United States Marriott Full time

    At Marriott International, we're committed to empowering our guests to regain control and enhance their well-being while traveling. As a Guest Experience Coordinator, you'll play a vital role in bringing our unique programming to life and making our guests feel at home. This full-time position is available at The Westin Maui Resort & Spa Ka'anapali, located...

  • Front Desk Representative

    1 week ago

    Lahaina, Hawaii, United States Yes& Companies LLC Full time

    Job Title: Front Desk RepresentativeYes& Companies LLC is seeking a highly skilled and professional Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide professional and courteous service to...

  • Front Desk Representative

    2 weeks ago

    Lahaina, Hawaii, United States Yes& Companies LLC Full time

    Job Title: Front Desk RepresentativeAre you a people person with excellent communication skills? Do you have a passion for delivering exceptional customer service? We are seeking a Front Desk Representative to join our team at Yes& Companies LLC.Job Summary:The Front Desk Representative will be responsible for providing a warm and welcoming experience for...

  • Valet Attendant

    3 days ago

    Lahaina, Hawaii, United States Hyatt Hotels Corporation Full time

    Job Summary: We are seeking a skilled Valet Attendant to join our Guest Services team at Hyatt Hotels Corporation. As a Valet Attendant, you will be responsible for welcoming and creating a positive first impression for our guests upon arrival. This may include assisting passengers during the loading and unloading process, safely and efficiently relocating...

  • Customer Experience Representative

    7 days ago

    Lahaina, Hawaii, United States Marriott Vacations Worldwide Full time

    Customer Experience RepresentativeAt Marriott Vacations Worldwide, we strive to create unforgettable vacation experiences for our guests. As a Customer Experience Representative, you will play a vital role in ensuring our guests have a memorable stay with us.Key Responsibilities:Check guests into their villas and review property amenities, services, and...

  • Front Desk Representative

    1 month ago

    Lahaina, Hawaii, United States Thechateaulakelaquinta Full time

    **Job Summary**We are seeking a highly skilled and enthusiastic Front Desk Representative to join our team at Thechateaulakelaquinta. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and creating a warm and welcoming experience.**Key...

  • Customer Service Representative

    2 weeks ago

    Lahaina, Hawaii, United States Marriott Hotels & Resorts Full time

    Key ResponsibilitiesAs a key member of our Marriott Hotels & Resorts team, you will be responsible for providing exceptional customer service to our guests. This includes answering and responding to their requests, questions, and concerns via various communication channels.Key TasksAnswer and respond to guest requests and inquiries via phone, email, and...

  • Customer Service Representative

    3 days ago

    Lahaina, Hawaii, United States Outrigger Full time

    At Outrigger Resorts & Hotels, we're looking for individuals who embody the spirit of aloha. As a Front Office Agent, you'll be the face of our company, providing exceptional service to our guests. Your role will involve handling registration, phone calls, mail distribution, reports, and monetary transactions, all while maintaining a strong service-oriented...

  • Bell Host/Hostess

    4 weeks ago

    Lahaina, Hawaii, United States HYATT Hotels Full time

    Bell Host/Hostess OpportunityThe Bell Host/Hostess plays a vital role in ensuring a seamless guest experience at our resort. As a key member of our hospitality team, you will be responsible for communicating effectively with Bell Attendants to expedite check-in and check-out processes. This involves escorting guests with their luggage and personal items to...

  • Guest Experience Coordinator

    2 weeks ago

    Lahaina, Hawaii, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Coordinator to join our team at The Westin Maui Resort & Spa Ka'anapali. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to guests,...

Guest Services Representative

2 months ago

Lahaina, Hawaii, United States Marriott International Inc Full time

Position Overview:
As a key member of our hospitality team, you will be responsible for managing all aspects of guest arrivals and departures, ensuring a seamless experience for all visitors.
Compensation:
$27.11/hour
Job Category: Rooms & Guest Services Operations
Location: The Westin Maui Resort & Spa Ka'anapali
Schedule: Full-Time
Position Type: Non-Management

Key Responsibilities:
1. Organize and execute guest check-ins and check-outs efficiently, handling room reservations, requests, modifications, and cancellations with precision.
2. Secure payments and verify billing details, ensuring accuracy in all transactions.
3. Activate and manage room keys, maintaining security protocols.
4. Address guest inquiries and relay messages promptly, ensuring all requests are fulfilled.
5. Prepare contingency lists for emergency situations, maintaining a record of all guests.
6. Provide guests with comprehensive information about room features, property amenities, services, and local attractions.
7. Follow up on unresolved requests from previous days, ensuring guest satisfaction.
8. Generate and review daily reports and logs, completing cashier and closing reports accurately.
9. Manage wake-up call requests and coordinate with relevant departments.
10. Maintain a secure cash bank, processing various payment types and adjustments.
11. Report any incidents of theft or safety concerns to Loss Prevention/Security.

Professional Standards:
Adhere to all company policies and procedures, reporting any accidents or unsafe conditions to management. Maintain a professional appearance and uphold confidentiality of proprietary information.

Guest Engagement:
Welcome and acknowledge all guests according to company standards, anticipating their needs and providing exceptional service. Foster positive relationships with colleagues to achieve common goals and comply with quality assurance standards.

Physical Requirements:
Ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds without assistance.

Company Commitment:
Marriott International is dedicated to creating a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law. At Westin, we empower guests to enhance their well-being while traveling, ensuring they can be their best selves.