Front Desk Associate

4 months ago

Jacksonville, United States Pet Paradise Resort Full time

**complimentary Dog Day Camp** and **complimentary Pet Boarding** (up to thirty non-holidays per year). Your pet will feel like a VIP with **discounts on Veterinary Care** including vaccinations, Hill's Science Diet, veterinary products, and Wellness Plans at our locations with clinics. **on-demand pay with DailyPay**. We also offer **Pet Adoption Assistance**, quarterly **Fitness Reimbursement**, Paid Time Off ( **PTO**), and **Paid Holidays** for **both part-time and full-time** employees. All employees are eligible for a **Performance Bonus every Quarter**. Our full-time employees are eligible for medical benefits and a 401(k) Retirement Plan. Finally, we have a robust **internal leadership development program** ( *Unleashed Leadership Academy*) with graduations several times a year if you want to make working with pets a career. Fetch-playing, dog-walking, cat-sitting, that-spot-behind-the-ear-scratching pet people. And when it comes to pet care, no one cares more than we do. Where "all in a day's work" means "all in a day's play" with playtime pool sessions, relaxation, and making furry new friends. **This is Pet Paradise**.

**ABOUT PET PARADISE** Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer **resort-style pet** day camp and care, professional **pet grooming** , low-stress and high-quality **veterinary care** , and of course, overnight **boarding** that feels like home, all under one roof. Located in nine states with more than 50 locations in operation or under development, Pet Paradise continues to expand in the United States. For more information about Pet Paradise visit

**FRONT DESK ASSOCIATE**

The Front Desk Associate is a critical link to guest satisfaction as you drive the customer's first and last impression of Pet Paradise. This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.

**Essential Functions of the Front Desk Associate include:**

* Welcome pet parents and their pets (our 'guests') as they enter the resort while making a positive impression

* Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met

* Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner

* Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership

* Communicate and follow through with pet parent and resort leadership requests

* Maintain cleanliness of the entranceway and lobby including the restrooms

* Offer upgrades and sell additional services based on guest wants and needs

* Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)

* Liaison to veterinary service team; veterinary appointment status and arrivals.

**Qualifications:**

* One to two years in a customer service role (Customer Service, Call Center, Receptionist)

* Thrives in a fast-paced environment

* Detailed, but can work with a sense of urgency while providing exceptional customer service

* Strong written and verbal communication skills

* Enjoys problem solving in order to provide our guests and customers with a premier experience

* Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times

* Able to learn to work with and handle a variety of sizes and breeds of dogs

* Ability to receive instructions and remain adaptive to change and training material

**Perks & Benefits:**

* Complimentary Pet Day Camp - *Bring your dog with you to work*

* 30 Days of Complimentary Pet Boarding (non-holidays)

* On-demand pay with DailyPay

* Discounted Veterinary Care and Grooming Services (per location)

* Dog/Cat Adoption Assistance

* Fitness Reimbursement

* Paid Time Off (both full-time and part-time status)

* 401(k) Savings Plan

* Health, Dental and Vision Insurance (full-time status)

**Language Ability:** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Math Ability:** Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

**Reasoning Ability:** Ability to apply common sense understanding to carryout instructions. Ability to problem solve.

**Certificates and Licenses:** Canine/feline CPR certification preferred

**Special Skills:** Animal handling skills preferred

**Work Environment:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.

The employee may be exposed to animals that are agitated and/or injured. Associates may be exposed to animals that may scratch and/or bite.

The noise level in the work environment is usually loud.

**Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

*Pet Paradise is an Equal Opportunity Employer.*

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