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Xfinity Retail Sales Consultant

5 months ago

Chicago, United States xfinity.com Full time

**Xfinity Retail Sales Consultant**

Sales Chicago, IL

We're keeping media and technology on its toes, giving over 80 million people fun and exciting new ways to connect with their world. Now, we're stepping up our game and rolling out a red-hot suite of mobile services with a mind-blowing scope of capabilities for customers to enjoy. And XFINITY stores are the nerve centers where they can check out the freshest innovations and dive into XFINITY's incredible lineup of products and servicesfrom video and high-speed Internet and now, to mobile, for an intense, immersive in-store experience.

**WE'VE GOT AWESOME IN STORE FOR YOU**

**WHO WE ARE**

At Comcast, we are innovators and leadersinventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And its an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and cant imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.

**JOB DESCRIPTION**

**Job Summary**

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.**Job Description**

**Core Responsibilities**

* Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.

* Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.

* Achieves sales and customer experience goals and objectives.

* Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.

* Performs operational and administrative tasks.

* Partners with customer care to resolve customer issues, as appropriate.

* Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.

* Complies with all company and retail operational policies and procedures.

* Completes training requirements and actively engage in team huddles and learning.

* Knows and understands sales compensation plan and its key elements.

* Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.

* Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

* Other duties and responsibilities as assigned.

**Employees at all levels are expected to:**

* Understand our Operating Principles; make them the guidelines for how you do your job.

* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

* Win as a team - make big things happen by working together and being open to new ideas.

* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

* Drive results and growth.

* Respect and promote inclusion & diversity.

* Do what's right for each other, our customers, investors and our communities.

**Disclaimer:**

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

* Signing bonus valued at $1,500 will be paid in two installments. The first $750 will be paid after 90 days of active employment, and the second $750 will be paid after 180 days of active employment. Bonus is only payable if the employee is in good standing continuously through the date each payment is earned. Only candidates hired into the role externally are eligible for the signing bonus during the applicable offering period.

**Comcast is an EOE/Veterans/Disabled/LGBT employer.**

**Education**

High School Diploma / GED

**Relevant Work Experience**

2-5 Years

**Salary:**

Base Pay: $15.50

Total Target Compensation (Base Pay plus Targeted Commission): $23.19

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

**HERES THE RUNDOWN**

Were looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan thats right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

**THE RIGHT STUFF**

* High school degree or equivalent

* Generally, requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience

* Strong communication skills

* Consultative selling style

* Passion for technology

* Desire to learn

* Motivated to find solutions

* Be a people person

* Give a top-notch customer experience

* Warm & engaging ability to hit it off right away

* Positive, Ive got to show you this attitude

* Genuinely curious about customer needs

* Ability to shine in a dynamic environment

*Signing bonus is only payable if the employee is in good standing continuously through the date each payment is made. Eligibility is based on external candidate status when hired for a bonus eligible role during signing bonus offering period.

**Salary:**

Base Pay: $15.50

Total Target Compensation (Base Pay plus Targeted Commission): $23.19

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible f