Xfinity Store Service Associate

4 weeks ago


Chicago, Illinois, United States Comcast Full time

Job Summary

As a Store Service Associate at Comcast, you will play a vital role in delivering an exceptional customer experience in our retail stores. You will be responsible for supporting the store team to ensure a best-in-class experience for customers, providing great support to customers and the store team while constantly striving for improvement.

Core Responsibilities

  • Provide strong understanding and enthusiasm for technology, especially company products and services, and be a go-to resource who supports the store team in the front and back of the store.
  • Constantly scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and report to leadership when exceptions are found.
  • May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
  • Perform non-sales customer service transactions, including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.
  • Serve as an in-store expert for Xfinity Mobile support, providing in-store post-sales support for device data transfers and phone number ports.
  • Support the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
  • Assist Store Leadership in Inventory and Merchandising responsibilities:
  • Frequently check and inspect the back of the store for clean, secure, and appropriately placed inventory. Assist with receiving inventory and properly stocking the back of house to store standards.
  • Help the leadership team by conducting the weekly cycle count process and help look for opportunities to improve the store count process.
  • Know current processes and procedures and suggest improvements that enhance the customer and/or store experience.
  • Readily adjust and adapt to store management priorities and direction, always demonstrating professionalism and integrity.
  • Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
  • Other duties and responsibilities as assigned.

Education and Experience

High School Diploma or Equivalent. Generally requires 0-2 years related experience.

Compliance

Comcast is an EEO/AA/Drug Free Workplace.



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