Xfinity Store Service Associate

4 months ago

Chicago, United States Comcast Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Job Description Core Responsibilities Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.

Constantly scans the sales floor to ensure counters, devices,

accessories

and walkways are accessible,

clean

and functioning, and reports to leadership when exceptions are found.

May greet customers, ensuring that for sales opportunities they are connected to a sales consultant

in a timely manner

. The Store Service Associate should be

well prepared to

demonstrate

company technology to new customers to ensure they know the basics of Xfinity services.

Performs

non-sales

customer service transactions including but not limited to, equipment returns and swaps,

customer pick up for “

buy-online-pick-up

” in-st

ore order fulfillment

.

Serves as an in-store expert for Xfinity Mobile support

.

Provid

ing

in-store

post-sales

support for device data transfers and phone number ports.

Supports the onboarding of

a

Xfinity Mobile

customer, post-sale or in tandem with a sales representative, which may involve

assisting

customers set up online accounts, data transfer, mobile device education, or

assisting

with account set up errors.

Assists Store Leadership in Inventory and

Merchandising responsibilities

:

Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory

.

Assists

with receiving inventory and properly stocking the back of house to store standards.

Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.

Knows current processes and procedures

a

nd suggests improvements that enhance the customer and/or store experience.

Readily adjusts and adapts to store management priorities and directio

n,

always

demonstrating

professionalism and integrity.

Must be able to carry and

lift up

to 25

-

pound boxes, stand and move about the store constantly.

Regular,

consistent

and punctual attendance. Must be able to work nights and weekends, variable schedule(s

)

and

overtime

as necessary.

Other duties and responsibilities as assigned.

Education Level High School or Equivalent

Field of Study Certifications Years of Experience Generally

requires 0-2 years related experience.

Compliance Comcast is an EEO/AA/Drug Free Workplace. Disclaimer The above information has been designed to

indicate

the general nature and level of work performed by employees in this role

.

It is not designed to

contain

or be interpreted as a comprehensive inventory of all duties,

responsibilities

and qualifications

. Compensation Base Pay: $17.00 Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the

compensation and benefits summary

on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED

Certifications

(if applicable) Relative Work Experience 0-2 YearsComcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr

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