Current jobs related to Bilingual Customer Service Representative - Duluth - Rose International

  • Bilingual Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Primerica Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativePrimerica is seeking a highly skilled and bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients and agents in Spanish and...

  • Bilingual Customer Service Representative

    3 weeks ago

    Duluth, Minnesota, United States Primerica Full time

    About This PositionWe are seeking a highly skilled and multilingual customer service representative to join our team at Primerica. As a Bilingual Customer Service Representative, you will be responsible for answering telephone and written inquiries from clients and agents in Spanish and English, performing research and solving problems as...

  • Bilingual Sales Representative

    6 days ago

    Duluth, Minnesota, United States Prime Meats Full time

    About Prime MeatsPrime Meats is a family-owned private meat packaging and distribution company based in Duluth, GA. With over two decades of experience, we have been serving restaurants, butcher shops, and grocery stores in the Southeast since 1992.Job SummaryWe are seeking a highly motivated and bilingual Sales Representative to join our team. As a Sales...

  • Customer Service Representative I

    4 weeks ago

    Duluth, Minnesota, United States Metro City Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative I to join our team at Metro City Bank. As a key member of our Branch Operations team, you will be responsible for providing exceptional service to our customers, promoting banking products, and ensuring compliance with regulatory requirements.Key...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Service Experts Full time

    Customer Service Specialist Job DescriptionAt Service Experts, we're seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service and support to our valued clients.Key Responsibilities:Provide timely and effective responses to customer...

  • Customer Service Representative

    1 month ago

    Duluth, Minnesota, United States Service Experts Full time

    Job Summary:The Customer Service Specialist plays a vital role in ensuring exceptional customer experiences at Service Experts. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our valued clients.Key Responsibilities:Customer Service: Respond to customer inquiries,...

  • Bilingual Sales Representative

    1 month ago

    Duluth, United States Prime Meats Full time $52,000 - $100,000

    About Prime Meats.Prime Meats is a family-owned private meat packaging and distribution company based in Duluth, GA. Prime Meats has been serving restaurants, butcher shops, and grocery stores in the Southeast since 1992.Position: Bilingual Sales Representative (Spanish required).We offer:Competitive pay (makeup to 100k! with added commission).Monthly car...

  • Customer Service Representative

    1 week ago

    Duluth, United States Nordson Full time

    The Customer Experience Team Member position processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and ext Customer Service Representative, Customer Service, Customer Experience, Representative, Service Desk,...

  • Customer Service

    5 months ago

    Duluth, United States US Auto Sales Full time

    **Customer Service - Customer Service Representative** US Auto Sales, 1855 Satellite Blvd, Duluth, Georgia, United States of America Req #115 Monday, August 16, 2021 **Position Summary** The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and...

  • Customer Service Representative

    3 weeks ago

    Duluth, Minnesota, United States Randstad Full time

    Customer Service RepresentativeRandstad is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Respond promptly and professionally to incoming telephone calls, chats, and ticketsAssist with...

  • Customer Service Representative

    3 months ago

    Duluth, United States Taylor Corporation Full time

    Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the...

  • Customer Service Representative

    1 week ago

    Duluth, Minnesota, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Key Responsibilities:Assist...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Domino's Pizza Full time

    Domino's Pizza is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers. Your duties will include operating all equipment, stocking ingredients, preparing product, receiving and processing telephone orders, taking inventory, and...

  • Customer Service Representative

    3 weeks ago

    Duluth, Minnesota, United States RemX Full time

    {"h1": "Customer Service Representative", "p": "We are seeking a dedicated Customer Service Representative to join our team at RemX. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.", "ul": [{"li":...

  • Customer Service Representative

    5 months ago

    Duluth, United States Nth Degree Full time

    ** Customer Service Representative** **Job Category****:** Tradeshow Operations **Requisition Number****:** CITYO001067 Showing 1 location Open Location Duluth, GA 30096, USA Open Location Duluth, GA 30096, USA **Job Details** **Description** Were seeking an energetic Customer Service Representative who is a multi-tasking master. A quick-thinking...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States US Auto Sales Full time

    Customer Service RepresentativeAt US Auto Sales, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our Account Services department, you will be responsible for providing exceptional customer service to our valued clients.Key Responsibilities:Provide high-quality customer service to ensure a...

  • Customer Service Representative

    3 weeks ago

    Duluth, Minnesota, United States Taylor Corporation Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Taylor Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with our sales and operations teams to ensure...

  • Customer Service Representative

    1 week ago

    Duluth, Minnesota, United States Frandsen Bank Full time

    Customer Service RepresentativeThis role is part of a team that provides direct customer support at Frandsen Bank. The ideal candidate will possess excellent communication skills, attention to detail, and technical abilities to deliver high-quality service. In a fast-paced environment, the Customer Service Representative must meet customer expectations of...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Primerica Full time

    About this PositionThe Customer Service Representative 1 works in the Client Services department delivering exceptional customer service to Primerica term life policyholders and agents. The candidate addresses verbal and written inquiries pertaining to term life insurance policies, assisting clients with questions regarding billing, policy coverage,...

  • Customer Service Representative

    4 weeks ago

    Duluth, Minnesota, United States Pizza Luce Full time

    {"title": "Customer Service Representative", "content": "Pizza Lucé is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and supporting your...

Bilingual Customer Service Representative

3 months ago

Duluth, United States Rose International Full time

The Bilingual Customer Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information. They will provide higher level support to members' inquiries and issues as they utilize the Client's Plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Class Start Date: 8/19/2024

Training Hours: 8:00 AM - 4:30 PM MT

Nesting Hours: 10:00 AM – 6:30 PM EST

The Member Service Contact Center (MSCC) operates Monday – Friday 7:00AM – 9:00 PM and Saturday and Sunday 8:00AM to 7:00PM.

REQUIRED Qualifications:

MUST be Bilingual (proficient in Spanish) MUST be local to the Duluth, GA area (30-mile radius) MUST be flexible to work weekends and late shift MUST be flexible to work within the hours of operations which are: Monday – Friday 7:00AM – 9:00 PM EST No time off during first 90 days (training) Time off after and during holidays is discouraged Candidate must have call center specific experience, not retail Minimum two (2) years of customer service experience or member-interacting experience required Must be able to pick up equipment in Duluth, GA on 7/24 or 7/25 Must pass knowledge checks while in training

REQUIRED Assessments:

MUST pass CSR 1 Assessment + Basic Computer Literacy test MUST pass Bilingual Spanish speaking assessment

REQUIRED Education :

High School Diploma or General Education Development (GED) required

REQUIRED Soft Skills:

Excellent written and verbal communication skills Demonstrated analytical and problem-solving skills Strong knowledge of systems used within the MSCC Ability to read and respond briefly, clearly and effectively Ability to think critically and problem solve Manage own work with minimal direction

PREFERRED Work Experience:

Health insurance and Call center experience preferred

Major Responsibilities/Essential Functions:

Available to handle member inquiries regarding: Member Core: Facility Inquiry, Web Support, Promote Client, Order ID Card, Complaint, ID Card Inquiry, Service Review. Member Advance: Eligibility Inquiry, Benefit Inquiry, General, Complaint, Correspondence Inquiry, Add/Remove Dependent, Service Review, New Member Exp, Internal Regional Request, IVR Defaults. Medicare (For up to two (2) regions). Premium Billing Enterprise: Billing Inquiry, Make Payment, Complaint, EFT Inquiry, General, Reinstatement Request, Service Review. Billing, 1095 Tax Form, SLP* (escalations to Tier 3). Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues. Responds professionally to inquiries from internal/external customers. Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service. Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. Develop a full awareness of the way performance and actions affect members and Member Service. Contact Centers's (MSCC) performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted). Consistently supports compliance and the Principles of Responsibility (Client Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization. Performs other relevant duties as required. Documents conversations with members according to procedure. Follows established procedures to meet customer/member needs. Required to effectively interact with diverse work units and relevant organizational departments. Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks. Ability to understand relevant policies, processes and customers. Assist the department in meeting customer needs and reaching department expectations. Completes required training and understand how to use tools available to recall necessary information.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).