Current jobs related to Senior Manager, Customer Success - New York - Workday

  • Senior Customer Success Manager

    3 days ago

    New York, New York, United States Zendesk Full time

    Job Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at Zendesk. As a Senior Customer Success Manager, you will be responsible for driving customer success and growth across a portfolio of Enterprise-sized customers.Key Responsibilities:* Build and foster...

  • Senior Customer Success Manager

    2 months ago

    New York, New York, United States Optimize Partners Full time

    Optimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...

  • Senior Customer Success Manager

    2 weeks ago

    New York, New York, United States Optimize Partners Full time

    Senior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our account management team, you will be responsible for driving customer success and growth for our enterprise clients.Key Responsibilities:Develop and execute customer success plans to drive...

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States Reality Defender Full time

    Job Title: Senior Customer Success ManagerReality Defender is a pioneering enterprise startup that specializes in dual-use deepfake detection across various media formats. As a Senior Customer Success Manager, you will play a crucial role in developing and executing a comprehensive customer success strategy that aligns with the company's overall business...

  • Senior Customer Success Manager

    2 weeks ago

    New York, New York, United States Optimize Partners Full time

    Senior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our client's success team, you will work closely with 'blue chip' enterprise customers to drive significant value from our client's products, achieving measurable results and high adoption...

  • Senior Customer Success Manager

    5 months ago

    New York, United States Optimize Partners Full time

    Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip' enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and...

  • Senior Customer Success Manager

    3 days ago

    New York, New York, United States Optimize Partners Full time

    Our client, a fast-growing B2B SaaS company in the business process improvement software space, is seeking a Senior Customer Success Manager in the greater NYC area. This role involves working with 'blue chip' enterprise customers, managing relationships, and driving customer engagement to achieve high adoption rates, revenue expansion, lower churn rates,...

  • Senior Customer Success Manager

    1 month ago

    New York, New York, United States Optimize Partners Full time

    Optimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...

  • Senior Customer Success Manager

    4 weeks ago

    New York, New York, United States Instabase Full time

    About InstabaseAt Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry.Our MissionWe offer a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products...

  • Senior Customer Success Manager

    1 month ago

    New York, United States CircleLink Health Full time

    CircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America. This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow...

  • Senior Customer Success Manager

    2 days ago

    New York, New York, United States Cockroach Labs Full time

    About the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a trusted advisor to our valued customers, you will build trust and confidence through urgency and influence to get deeper and expand accounts while preventing churn. Excellent customer-facing and consultative skills are essential, as is the ability...

  • Senior Customer Success Manager

    2 days ago

    New York, New York, United States BlackLine Full time

    Customer Success Manager Job DescriptionAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. As a Senior Customer Success Manager, you'll play a critical role in delivering post-sales efforts to our assigned customers via a consultative Customer Success program strategy.Key Responsibilities:Deliver...

  • Senior Customer Success Manager

    1 month ago

    New York, New York, United States QA Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at QA. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesClient Onboarding and Training: Facilitate effective onboarding and training for new users, ensuring they have the...

  • Senior Customer Success Manager

    3 weeks ago

    New York, New York, United States PayPal Full time

    Job Title: Senior Customer Success ManagerAt PayPal, we're committed to building an equitable and inclusive global economy. As a Senior Customer Success Manager, you'll play a key role in maintaining and strengthening relationships with key leaders in merchant organizations.Responsibilities:Develop and maintain relationships with merchants to drive organic...

  • Senior Customer Success Manager

    1 week ago

    New York, New York, United States Vertice Full time

    Unlock Customer Success at VerticeVertice is a pioneering technology company revolutionizing the way businesses manage their SaaS and cloud spend. As a Senior Customer Success Manager, you'll play a pivotal role in helping our US customers achieve maximum value from our innovative product.As a key member of our post-sales team, you'll be the face of Vertice...

  • Senior Customer Success Manager

    2 weeks ago

    New York, New York, United States LiveRamp Full time

    About the RoleWe are seeking a highly skilled Sr. Customer Success Manager to join our team at LiveRamp. As a key member of our customer success organization, you will be responsible for driving adoption of our products and services, ensuring timely and successful delivery of our solutions, and building strong relationships with our clients.Key...

  • Senior Customer Success Manager

    1 week ago

    New York, New York, United States Hygraph Full time

    Job DescriptionAs a Senior Customer Success Manager at Hygraph, you will be responsible for serving as the primary point of contact and project manager for our customers in the North American market. Your goal will be to help them achieve their technical and business goals while driving retention and expansion using our product.You will build personal...

  • Senior Customer Success Manager

    1 week ago

    New York, New York, United States Relo Metrics Full time

    Job Title: Senior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Relo Metrics. This is a unique opportunity to leverage your expertise in client-facing management and drive business growth.Key Responsibilities:Develop and execute account plans to deliver exceptional client experiences and drive revenue...

  • Senior Customer Success Manager

    1 month ago

    New York, New York, United States Wunderkind Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Wunderkind. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our customers, driving growth and revenue through strategic account management, and delivering exceptional customer...

  • Senior Customer Success Manager

    2 weeks ago

    New York, New York, United States Vertice Full time

    {"title": "Customer Success Manager", "description": "Job SummaryVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. We're looking for a talented Customer Success Manager to join our team and help us achieve our mission.Key ResponsibilitiesOwn the customer lifecycle for our largest...

Senior Manager, Customer Success

4 months ago

New York, United States Workday Full time
Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team
Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experience across the customer lifecycle by focusing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed. We are a global organization with teams located across the United States, EMEA and APAC.

About the Role

Workday Customer Success is looking for a devoted and inspirational people leader. This person will focus on leading, mentoring and coaching a team of dedicated Customer Success Managers (CSMs) who support customers across various industries. Senior Manager of Customer Success will ensure operational excellence across the team of CSMs through the consistent delivery of outstanding customer experiences resulting in increased product adoption and customer value.

This position reports to the regional Director of Customer Success.

What you'll be doing
  • Attracting, hiring, mentoring, and retaining highly skilled customer success professionals
  • Encouraging an environment of collaboration and continually focusing on improving and developing skills
  • Working with sales organizations to drive high gross and net revenue retention on all subscription renewals
  • Positioning Customer Success service offerings with prospects and existing customers
  • Acting as executive support for critical customers and customer events
  • Collaborating with cross-functional teams to develop specific short and long-term account plans that both optimize product adoption and advocacy goals
  • Prioritizing and driving resolution to customer escalations
  • Contributing to programs and initiatives that increase the impact and scalability of our customer engagement model
  • Providing thought-leadership to the Workday Customer Success organization
Expected results within 3-6 months
  • Proactive management of customer wellness within the region
  • Timely execution of customer meetings and deliverables as determined by contract terms
  • Up-to-date adoption and engagement plans for all customers ahead of renewal planning (18 months prior to end date)
  • Achieve/exceed revenue retention, adoption, and customer advocacy targets
About You

Basic Qualifications
  • 7+ years as a manager of customer focused people teams (preferred)
  • 7+ years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
  • 5+ years functional domain expertise
  • Bachelor's degree required, at a minimum
Other Qualifications
  • Proven leadership through accountability, continuous learning, and improvement
  • Experience fostering the growth and development of others, providing timely, direct, and actionable feedback
  • Ability to coach a team of workmates to be highly effective at customer relationship building and de-escalation
  • Embody strong account leadership skills; comfortable and seasoned in managing customers and providing an exceptional customer experience
  • Skilled at building positive relationships with customers, especially at the executive level
  • Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
  • Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
  • Ability to de-escalate critical customer concerns and manage commercial negotiations
  • A successful track record of managing multiple priorities and initiatives concurrently
  • Bachelor's degree or equivalent work experience; Business or Technical degree preferred
  • Ability to travel up to 35%


Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.NY.New York City

Primary Location Base Pay Range: $152,000 USD - $228,000 USD

Additional US Location(s) Base Pay Range: $125,900 USD - $228,000 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process