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Chefs' Toys Business Development Representative

2 months ago

Oakland, United States TriMark USA Full time

Chefs’ Toys (a TriMark Company)

Since our founding in 1988, great people have proven to be a fundamental ingredient in the recipe for our success. Our business philosophy is to treat everyone with respect including customers, suppliers, and of course our terrific employees. As part of TriMark USA which is one of the country’s largest providers of foodservice equipment & supplies, Chefs’ Toys has 12 retail stores across California, an eCommerce platform, and a large delivery & installation fleet. We have some of the best and brightest career-minded foodservice professionals in the industry, many of whom are trained in the culinary arts. If you have a passion for food and love a great working environment where hard work is rewarded, you'll fit in nicely at Chefs' Toys.

Why you’ll love it here

Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.

Position Summary

The Business Development Representative reports to the Director of Business Development. Located in Oakland, CA. Full-Time Hybrid

The Business Development Representative (BDR) is responsible for managing the sales lifecycle including generating leads, writing proposals, making presentations, identifying and securing new business opportunities, monitoring account performance and following up on sales activities through delivery to ensure satisfaction with territory-specific foodservice customers. Generally, this is accomplished by identifying a substantial pipeline of targeted customers; making in-person sales calls; visiting foodservice providers and by providing exceptional knowledge and service to customers in a timely and efficient manner.

Consultative sales techniques, developing long-term effective relationships with customers, following through with commitments and effective communication are all essential factors necessary to be successful in this role. A strong alignment with the company’s mission, values and goals are also necessary for long-term success and growth within the company. The BDRs acquire and retain business partners by developing strong customer relationships, maintaining an active call-back list, and creating and following up on referrals from their existing customer base.

Essential Functions & Responsibilities

Identifies new lateral and vertical market target customers: Print/electronic media sources, business directories, liquor license applications, leads from existing clients, leads from Design Build division, and active participation in regional leads groups and foodservice-related organizations as well as through tradeshows and/or conferences. Monitors market conditions, product innovations and trends, competitors’ products, pricing sales strategies to maximize competitive stance. Effectively monitors business strategies and trends to acquire new business and to maximize revenue growth period-over-period with existing customers. Calls on 10 prospective customers each week. Schedules weekly meetings with existing customers to assess short- and long-term needs. Prepares equipment, tabletop and small wares quotes. Solicits, secures, processes and ensures fulfillment of reorder business; encourages all customers to utilize the Ecommerce platform. Provides and highlights “sample of the month”, quarterly sales flyers and company/vendor catalogs. Orders samples and completes setup of tabletop options to customers for consideration. Builds relationships with key decision makers at existing accounts including, but not limited to the property’s General Manager, chef, buyer, catering manager and/or events manager. Communicates relevant product, pricing, chip warranties, stock availability, and deliver and backorder status to customers. Ensures customer questions and issues are resolved in a timely manner. Completes 5 – 8 sales calls per day with existing customers. Establishes effective working relationships with manufacturer representatives. Attends and actively participates in rookie and quarterly training days sponsored by the company an/or our vendors. Performs administrative duties such as preparing and/or updating sales budget and business plans; generates and submits accurate reporting as requested; keeps accurate, historical sales records by customer and files expense reimbursement in a timely manner. Obtains and follows up on credit applications necessary to open a new account and supports the credit/collection processes as necessary. Organizes, plans and prioritizes work schedules to maximize sales and profitability while minimizing non-revenue producing duties. Attends and actively participates in foodservice tradeshows and conferences as requested. All other duties as assigned and/or required.

Competencies

Reads, writes, speaks and comprehends the English language. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Basic business math ability Seeks to continuously learn and has the capacity necessary to adapt efficiently and effectively respond when in training situations. Assimilates and processes numerical information to make objective decisions. Analyzes and reasons within different contexts and situations; Works effectively with a variety of people with differing abilities and presentation styles. Computer hardware and software proficiency including an intermediate-level, hands-on knowledge of Microsoft Office Suite (Word, Excel, Outlook), and Internet navigation. Maintains a valid driver license and current vehicle insurance at all times throughout the employment cycle; has access to reliable transportation. Presents professionally, both in attire and demeanor. Spends up to 85% of each work day in personal vehicle, driving to and from customer appointments. Up to 10% of the time is required to travel using personal vehicle or public transportation to attend business meetings outside of employee’s residence city or state. Identifies and implements effective relationship strategies with business associates, including key external decision makers as well as company leaders and operations and support staff; Communicates and resolves complex ideas using data, words or both. Displays a stronger than average energy level; is a self-starter who thrives in situations where managing multiple, time-sensitive commitments are easily overcome without compromising integrity or becoming overwhelmed. Uses objective reasoning and independent judgment to make decisions with financial consequence to the organization. Prior use of sales and customer relationship management (CRM) software tools and enterprise resource planning (ERP) programs.

Qualifications & Experience

No Bachelor’s Degree – four years of experience if any of the following: hospitality, customer service, outside sales or Bachelor’s Degree with three years of experience in any of the following: hospitality, customer service, outside sales. Or a Bachelor’s degree plus a combination of three years’ experience in B2B outside sales or restaurant operations experience in the front and/or back of the house, or equivalent Military or practical experience. Three or more years’ recent B2B outside sales within the food service industry; plus Three or more years’ restaurant operations (front or back of the house) experience within the past ten years; and/or Two or more years’ recent experience as a manufacturer’s rep working either directly for the manufacturer or with a rep group. Ability to successfully pass a background check post offer acceptance.

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com .

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