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    4 weeks ago

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Senior Client Intake Specialist

3 months ago

Houston, United States Matian Firm Full time

Senior Client Intake Specialist (Immigration and Criminal Defense) Houston, Texas Our Houston office is looking to hire an experienced Senior Client Intake Specialist with strong sales experience and a desire to grow within the legal industry. The Intake Specialist will be the point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented and works well with people. A strong Immigration or Criminal Defense background is required, along with the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. The ideal candidate will be able to work some weekends and commute to our Los Angeles office as required for this role. Responsibilities: Screen telephone calls before scheduling an attorney-client consultation Persistently monitor all potential new client inquiries (email, internet, phone, and referrals) Immediately contact every potential client and establish a relationship with them Update logs and reporting systems to reflect the status of all potential new clients Conduct potential new client interviews with genuine empathy and compassion Schedule appointments for potential clients Take accurate notes during the attorney-client initial consultation Collaborate with our attorneys to complete the initial consultation process Assist attorneys with administrative tasks related to opening new cases and maintaining databases Follow instructions from the supervising attorney and perform accordingly Write emails, transcribe notes, research legal documents, fax, copy, and create complex spreadsheets Qualifications: Bilingual (English/Spanish) with full proficiency REQUIRED . Minimum 3 years of sales experience required; customer service experience is a major plus Strong background with performance-based metrics Case Management software experience is a major plus Resourceful and motivated to solve issues as they arise Proven track record to meet goals and deadlines Must be able to work weekends Immigration and Criminal Defense experience is strongly preferred. Pay range is subject to change based on experience on a case-by-case basis. Here at the Matian Firm, we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan . Some perks include catered lunches, complimentary parking, paid time off, and more Come be a part of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry. Apply now The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We are dedicated to providing an inclusive, open, and diverse work environment. #J-18808-Ljbffr