Customer Service Specialist

1 month ago


Allen, United States J W Nutritional Full time
Job Details

Job Location
JW Nutritional LLC Corporate Office - Allen, TX

Job Shift
Day

Description

The Customer Service Specialist will interact with JW Nutritional's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Duties/Responsibilities:
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service or customer.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Qualifications

Required Skills/Abilities:
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
  • High school diploma or equivalent.
  • Customer service experience required.


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