Customer Service Expert

6 days ago


Glen Allen, Virginia, United States A3 Staffing Solutions Full time
Job Summary

We are seeking an experienced Customer Service Expert to join our team as a Data Entry Specialist at A3 Staffing Solutions.

Key Responsibilities:
  • Manage high volumes of incoming calls with exceptional communication skills and attention to detail.
  • Generate sales leads by identifying customer needs and providing tailored solutions.
  • Build strong relationships with customers through proactive communication and follow-up.
  • Meet sales targets and call handling quotas while maintaining accuracy and efficiency.
  • Resolve customer complaints in a timely manner, following up to ensure satisfaction.
  • Maintain accurate records of customer interactions and process customer accounts efficiently.
Requirements:
  • Proven experience in customer support or client service roles.
  • A track record of consistently meeting or exceeding sales targets.
  • Excellent phone handling skills, active listening, and adaptability.
  • Familiarity with CRM systems and best practices.
  • Customer-centric approach and ability to respond to diverse personalities.
  • Strong communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
Benefits:
  • The opportunity to work with a reputable staffing agency committed to delivering exceptional services.
  • A competitive salary range of $45,000 - $60,000 per annum, depending on experience.
  • A dynamic work environment that encourages innovation and growth.


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