Customer Service Specialist
6 days ago
Job Location
JW Nutritional LLC Corporate Office - Allen, TX
Job Shift
Day
Description
The Customer Service Specialist will interact with JW Nutritional's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service or customer.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Qualifications
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
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