Patient Services Representative
4 months ago
Job Type
Full-time
Description
Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered in the Downtown Chicago (River North), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.
Position: Patient Services Representative (PSR)
ORG Type: Administrative
Reports to: Practice Manager
FLSA Status: Non-Exempt
Date: January 2023
Core Competencies
- Exceptional personal and professional customer service
- Effective communication and interpersonal skills
- Accurate attention to detail and organization
The PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy. The PSR will make sure that the health care setting they are working in is in accordance with regulatory standards and practices
Duties include, but are not limited to:
- Greet patients and guests upon arrival
- Answers phone calls and emails and deliver messages as needed
- Confirms and updates patient identification, demographic and insurance information
- Obtains patient consents/referrals/authorizations
- Schedules appointments as necessary and maintains an optimal scheduleby managing cancellations, changes or delays to appointment status
- Verify insurance coverage and collect payments
- Make financial arrangements and collect co-payments
- Keeps waiting area clean and comfortable
- Maintains an organized and clutter free work area
- Present treatment plan options
- Track case acceptance and coordinate follow ups
- Run reports and track other key performance indicators
- Other duties as assigned
Required Qualifications and Skills
- H.S. Diploma or Equivalent
- Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
- Strong computer skills
- Highly organized with excellent communication skills (both written and oral)
- Willing to serve the Practice with a flexible schedule
- Associate's degree
- Previous experience in a dental/healthcare setting
- Working knowledge of medical terminology
Physical Demands
Ability to sit, stand or walk for extended periods
Ability to wear a facemask for long durations
Work Environment
Work will be completed at a dental practice
-
Patient Services Representative
3 months ago
La Grange Park, United States Webster Dental Management Full timeJob Type Full-timeDescriptionWebster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered in the Downtown Chicago (River North), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and...
-
Patient Service Representative
2 weeks ago
La Grange, United States VitalSkin Dermatology Full timeVitalSkin is seeking an experience Patient Service Rep. for our LaGrange location. This employee will also flex to our Norton Commons location at times.As a full-time, on-site Patient Service Representative, you will be responsible for providing superior patient experience / customer service, in addition to processing prior authorizations; scheduling patient...
-
Patient Service Representative
1 week ago
La Grange, United States VitalSkin Dermatology Full timeVitalSkin is seeking an experience Patient Service Rep. for our LaGrange location. This employee will also flex to our Norton Commons location at times. As a full-time, on-site Patient Service Representative, you will be responsible for providing superior patient experience / customer service, in addition to processing prior authorizations; scheduling...
-
Customer Service Representative
2 weeks ago
La Grange Park, Illinois, United States Alliance Services, Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Alliance Services, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Initiate or handle calls with customers to...
-
Patient Service Representative
2 weeks ago
La Grange, Kentucky, United States VitalSkin Dermatology Full timeJob DescriptionVitalSkin Dermatology is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient experience and ensuring seamless administrative operations.Key Responsibilities:Provide superior patient experience through effective...
-
Service Representative
2 weeks ago
La Grange, Illinois, United States Continental Toyota Full timeJoin Continental Toyota's Service Team!We're seeking a motivated and reliable Service Representative to join our team in the Service Department call center. As a Service Representative, you will be responsible for following up on recalls and declined services, answering phone calls effectively, and making follow-up calls daily according to our CRM...
-
Patient Service Representative
1 week ago
La Plata, Maryland, United States ZOLL LifeVest Full timeJob OpportunityAt ZOLL Medical Corporation, we are seeking a highly skilled and compassionate Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in ensuring cardiac patients receive the life-saving therapy they need.About the Role:The Patient Service Representative will be responsible for training...
-
Patient Service Representative
4 weeks ago
La Farge, Wisconsin, United States Vernon Memorial Healthcare Full timeJob Title: Patient Service RepresentativeWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Vernon Memorial Healthcare. As a Patient Service Representative, you will play a vital role in providing exceptional patient care and administrative support to our medical clinic.Key Responsibilities:Greet and schedule...
-
Customer Service Representative
1 week ago
La Grange, Kentucky, United States Domino's Pizza LLC Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized work environment.Key Responsibilities:Greet...
-
Customer Service Representative
2 weeks ago
La Grange, Kentucky, United States Planet Fitness Full time{"Job Summary": "At Planet Fitness, we're passionate about helping our members achieve their fitness goals and live healthier lifestyles. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and creating a positive experience for our members.", "Essential Duties and Responsibilities": "We're looking for a...
-
Customer Service Representative
2 weeks ago
La Grange, Illinois, United States Circle K Full timeCustomer Service Representative Opportunity at Circle KAs a Customer Service Representative at Circle K, you will provide exceptional customer service, resolve customer issues, and maintain a clean and safe store environment. Your responsibilities will include operating a cash register, performing multi-function operations of fuel consoles and lottery...
-
Patient Service Representative
1 week ago
La Conner, Washington, United States Optum Full timeOptum Patient Service Representative Job DescriptionAt Optum, we strive to deliver exceptional care to our patients. As a Patient Service Representative, you will play a vital role in ensuring our patients receive the best possible service. Your primary responsibilities will include:Providing exceptional customer service to our patientsScheduling...
-
Patient Service Representative
1 month ago
Oak Park, Illinois, United States Advocate Health Full timePatient Service RepresentativeWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to our patients and their families.Key Responsibilities:Provide efficient and effective customer...
-
Patient Service Representative
2 weeks ago
Deer Park, New York, United States Actalent Full timeJob Title: Patient Service RepresentativeWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Actalent. As a Patient Service Representative, you will play a vital role in providing exceptional patient-centered care and facilitating access to services in a timely and efficient manner.Responsibilities:Greet...
-
Patient Service Representative
4 weeks ago
Oak Park, Illinois, United States West Suburban Medical Center Full timeJob Title: Patient Service RepresentativeWest Suburban Medical Center is seeking a Patient Service Representative to join our team. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Service Representative will be responsible for interviewing patients and...
-
Customer Service Representative
6 months ago
La Grange, United States One Way Safety Full timeBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience...
-
Patient Service Representative
4 weeks ago
Orland Park, Illinois, United States 125 Advocate Health and Hospitals Corporation Full timeJob Title: Patient Service RepresentativeAbout the Role:We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients and families.Key...
-
Client Services Representative
7 days ago
La Grange, United States GES Co. Full timeResearch, develop, and disseminate written communications in a clear and professional manner including presentations, emails, reports, SOPs, etc. Create and distribute monthly Key Performance Indicator reports. Work with spreadsheets, track data and Client Service, Representative, Project Management, Retail
-
Patient Service Representative
1 month ago
Orland Park, Illinois, United States 125 Advocate Health and Hospitals Corporation Full timeJob Title: Patient Service RepresentativeJob Summary:We are seeking a highly skilled Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and support to our patients and their families.Key Responsibilities:Provide efficient and high-quality...
-
Patient Service Representative
1 month ago
Orchard Park, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full timeJob Title: Patient Service RepresentativeAt Excelsior Orthopaedics Group, we are seeking a highly skilled and customer-focused Patient Service Representative to join our team.Job SummaryThe Patient Service Representative is the first point of contact for our patients, providing exceptional customer service and ensuring a seamless experience. This role...