Current jobs related to Customer Account Specialist - Merrillville - Albanese Confectionery

  • Customer Account Specialist

    2 months ago

    Merrillville, United States Albanese Candy Full time

    DescriptionUNDERSTANDING Customer Account Specialist, will act as a liaison, provide product/services information, answer questions, and resolve any concerns/problems that our customers might face with accuracy and efficiency. They will be genuinely excited to help customers. They love to talk and understand the value of good communication skills....

  • Customer Account Specialist

    3 days ago

    Merrillville, United States Albanese Candy Full time

    DescriptionUNDERSTANDING Customer Account Specialist, will act as a liaison, provide product/services information, answer questions, and resolve any concerns/problems that our customers might face with accuracy and efficiency. They will be genuinely excited to help customers. They love to talk and understand the value of good communication skills....

  • Employee Benefits Customer Support Specialist II

    1 week ago

    Merrillville, Indiana, United States 1st Source Full time

    Employee Benefits Customer Support Specialist IIJob Category: Insurance Requisition Number: GROUP001471Job OverviewThis position is responsible for managing existing life and health insurance accounts. The role involves providing assistance to agents to promote the development of new business opportunities while ensuring the retention of current clients. The...

  • Automotive Customer Engagement Specialist

    1 week ago

    Merrillville, Indiana, United States River Oaks Honda Full time

    River Oaks Honda is seeking a dedicated Automotive Customer Engagement Specialist to join our dynamic team.This role presents an exciting opportunity within a thriving sector. The Customer Engagement Specialist will play a vital role in managing online inquiries and phone leads to secure appointments for our sales teams.River Oaks Honda is part of a larger...

  • Patient Account Representative III

    2 days ago

    Merrillville, Indiana, United States Methodist Hospitals Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative III - Customer Service to join our team at Methodist Hospitals. This individual will be responsible for providing exceptional customer service to patients, third-party payors, and physicians, while ensuring accurate and timely processing of patient accounts.Key ResponsibilitiesCustomer...

  • Medical Accounts Receivable Specialist

    1 month ago

    Merrillville, United States Milestone Therapy Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurancePaid time offTraining & developmentVision insuranceMilestone Therapy is seeking a full-time Medical Accounts Receivable Specialist. This position of is responsible for multiple activities related to medical billing, and client/vendor interaction. The position also requires assisting...

  • Experienced Accounting Manager

    1 week ago

    Merrillville, Indiana, United States Jobot Full time

    Onsite position for a Senior Financial Specialist in a relaxed manufacturing environment, offering competitive benefits including 401k matching, profit sharing, generous vacation time, and annual team-building trips.This opportunity is hosted by Jobot.Salary: $90,000 - $115,000 annuallyAbout Us:We are a local manufacturing firm in search of a dedicated...

  • Environmental Customer Experience Specialist

    6 days ago

    merrillville, United States TRADEBE Full time

    The OpportunityAs a Technical Customer Experience Representative with Tradebe, you will be a technical advisor for both internal and external customers, addressing inquiries and providing expert guidance on hazardous waste management. To be successful in this role you must leverage and strengthen relationships across internal departments to deliver...

  • Environmental Customer Experience Specialist

    3 weeks ago

    Merrillville, United States TRADEBE Full time

    The OpportunityAs a Technical Customer Experience Representative with Tradebe, you will be a technical advisor for both internal and external customers, addressing inquiries and providing expert guidance on hazardous waste management. To be successful in this role you must leverage and strengthen relationships across internal departments to deliver...

  • Customer Service Specialist in Retail

    5 days ago

    Merrillville, Indiana, United States Albanese Candy Full time

    EXPLORE A CAREER AS A RETAIL SALES ASSOCIATEAs a Retail Sales Associate, you serve as a vital ambassador for our brand. Your positive demeanor and dedication to providing exceptional customer service are essential in our lively retail environment. Engaging with a wide array of customers, from children to seniors, allows you to create meaningful connections...

  • Customer Service Specialist in Retail

    5 days ago

    Merrillville, Indiana, United States Albanese Candy Full time

    CAREER OPPORTUNITY AS A RETAIL SALES ASSOCIATEAs a Retail Sales Associate, you will serve as a vital representative of our brand, embodying a positive spirit and a dedication to providing exceptional customer service in our lively retail environment. Engaging with a diverse clientele, ranging from children to the elderly, allows you to make a meaningful...

  • Customer Experience Specialist

    5 days ago

    Merrillville, Indiana, United States H&M Group Full time

    Company OverviewImmediate HiringAt H&M, we embrace individuality and encourage personal growth while making a meaningful impact. From day one, you will take on new challenges, acquire lifelong skills, meet diverse individuals who make you feel at home, and begin to realize your aspirations. By embodying our Values daily and being your true self, you...

  • Customer Experience Specialist

    5 days ago

    Merrillville, Indiana, United States H&M Group Full time

    Company OverviewImmediate HiringAt H&M, we encourage individuality and foster growth while making a positive impact. From day one, you will embrace new challenges, acquire lifelong skills, and connect with diverse individuals who create a welcoming atmosphere. By embodying our core Values and being true to yourself, you play a crucial role in transforming...

  • Client Relations Specialist

    5 days ago

    Merrillville, Indiana, United States TRADEBE Full time

    Position Overview As a Client Relations Specialist at Tradebe, you will collaborate closely with the Sales department to ensure exceptional service delivery to both internal and external clients.Primary ResponsibilitiesDevelop and maintain strong partnerships with Sales, Approvals, and Operations to guarantee high-quality and prompt service to clients.Serve...

  • Purchasing Specialist

    2 months ago

    Merrillville, United States Southlake Automation Full time

    Job DescriptionJob DescriptionSalary: Southlake Automation is a fast-growing industrial controls systems integrator.  Our teams develop custom robotic and automated solutions to create a more safe, productive, and sustainable work environment for a large number of customers.  We are seeking a full-time Purchasing Specialist for day-to-day purchasing and...

  • Customer Support Specialist

    1 week ago

    Merrillville, Indiana, United States Crew Carwash Full time

    Position Overview:As a vital member of our service team, you will play a key role in delivering exceptional customer experiences. We pride ourselves on being recognized as a top workplace, and we are looking for individuals who share our commitment to excellence.What We Offer:Positive Work Environment: We foster a culture that values teamwork and...

  • Client Services Specialist

    5 days ago

    Merrillville, Indiana, United States TRADEBE Full time

    Position Overview As a Client Services Specialist at Tradebe, you will collaborate closely with the Sales department to ensure exceptional service delivery to both internal and external stakeholders.Primary ResponsibilitiesDevelop and maintain robust relationships with Sales, Approvals, and Operations to guarantee the provision of high-quality and prompt...

  • Tax Specialist

    1 week ago

    Merrillville, Indiana, United States US Main Full time

    Job Overview:US Main is seeking to enhance its team with a Tax Specialist.Key Responsibilities: - Prepare individual and business tax returns including forms 1040, 1065, 1120, 1120S, 990, and 1041. - Manage quarterly and annual payroll tax submissions and related documentation. - Maintain accurate financial records through general ledger entries and account...

  • Customer Experience Representative

    4 days ago

    Merrillville, United States Tradebe Full time

    The Opportunity As a Customer Experience Representative at Tradebe, you will play a pivotal role in driving customer satisfaction. Working in close collaboration with the Sales team, you will be the primary point of contact for external customers, ensuring their needs are met with exceptional service and professionalism. Your role will be integral in...

  • Customer Experience Representative

    7 days ago

    Merrillville, United States TRADEBE Full time

    The OpportunityAs a Customer Experience Representative at Tradebe, you will play a pivotal role in driving customer satisfaction. Working in close collaboration with the Sales team, you will be the primary point of contact for external customers, ensuring their needs are met with exceptional service and professionalism. Your role will be integral in...

Customer Account Specialist

1 month ago

Merrillville, United States Albanese Confectionery Full time

UNDERSTANDING

The Customer Claims Specialist will act as an internal and external liaison between the numerous internal departments, (Accounting; CO-Manufacturing; Customer Service; Inventory Control; IT Department; Logistics; Production; Purchasing; Quality Assurance; and Warehousing. External Customers, and Freight Carriers). The specialist reports and processes these claims by researching the Albanese policy and accumulating evidence regarding the claim, which could be freight carrier damage; Co-Defects (Organoleptic (color, texture, other); customer accommodations; damaged cases; defects; incorrect paperwork; Item set-up error; miss-load, miss-pick. Problem-solving, root cause analysis to prevent or minimize future customer claims. The specialist will ensure excellent service standards, respond quickly and accurately to customer inquiries. Must be able to manage conflict in a professional manner, both verbally (in-person and phone) and written (email).

CORE VALUES

Our 5 Core Values are more than just words, they’re a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.

  • Own It
  • Hustle and Refuse to Settle
  • Love People
  • Act for the Greater Good
  • Find a way

RESPONSIBILITIES

  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Manage all customer claims at entry point through investigation and resolution.
  • Collaboration with all department managers to ensure investigations are completed in a timely manner.
  • Complete daily, weekly, and monthly claim reports.
  • Ability to make independent decisions in the best interest of the customer.
  • Process improvement to enhance and support perfect order metrics.
  • Navigate through customers’ portals to address shortages, chargebacks, and short pays.
  • Identify status of claims, and proactively escalate if needed.
  • Comply with all company Quality, Hazard Analysis Critical Control Point (HACCP), Good Manufacturing Practices (GMP), and Food Safety Standards.
  • Communicate, track and report on any recall or safety events.
  • Other duties as assigned

WORKING RELATIONSHIP

  • Reports to the Customer Service Manager.
  • Communicates regularly and has a strong relationship with team members in multiple departments.

REQUIREMENTS

  • Excellent interpersonal skills – working with existing potential, new customers.
  • Excellent verbal and written communication skills.
  • Must have impeccable organizational skills, detailed oriented and conflict resolution skills.
  • Subject matter expert on Albanese products and operations, also knowledge of candy distribution.
  • Strong knowledge and proficiency in ERP (Netsuite) and Microsoft Office software, specific to Excel.

EDUCATION

  • A high school diploma or equivalent experience.
  • A bachelor’s degree (preferred) in business and / or logistics.