Guest Service Representative
7 days ago
Collegiate Hotel Group®, is seeking a Part-timeGuest Service Representative to join Graduate Palo Altoand its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
- Prior Customer Service Experience
- High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
BENEFITS/ PERKS
- Work today, get paid today, with Daily Pay
- Free telemedicine and virtual mental health care access for all team members starting day one
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Collegiate Hotel Group is an Equal Opportunity Employer.
-
Guest Services Representative
4 weeks ago
Palo Alto, California, United States Aimbridge Hospitality Full timeJob OverviewAs a Guest Services Representative, you will play a crucial role in welcoming and registering guests, ensuring exceptional service throughout their stay, and efficiently managing their accounts upon departure.Key Responsibilities:- Welcome and register guests, handling reservations and modifications as needed.- Perform hotel operator and...
-
Guest Service Concierge
2 weeks ago
Palo Alto, United States Radiate Hospitality, LLC Full timeWhat We Look For... We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests. The Key Responsibilities: Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations,...
-
Guest Service Concierge
2 weeks ago
Palo Alto, United States Radiate Hospitality, LLC Full timeWhat We Look For... We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests. The Key Responsibilities: Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations,...
-
Client Service Representative
2 weeks ago
Palo Alto, California, United States Madison Reed Hair Color Bar Full timeAbout the RoleThe Client Service Representative at Madison Reed Hair Color Bar is responsible for providing a seamless guest experience from arrival to departure. This involves serving as a liaison between guests and the rest of the Hair Color Bar team, ensuring that every guest feels welcome and valued.Key ResponsibilitiesGuest Experience: Provide...
-
Guest Services Supervisor
4 weeks ago
Palo Alto, California, United States Nobu Hotel Palo Alto Full timeJob OverviewPOSITION SUMMARYThe Guest Services Supervisor plays a crucial role in overseeing the operations of the Valet and Bell department, ensuring a smooth and pleasant experience for all guests upon their arrival and departure. This position involves carrying out supervisory duties in alignment with the hotel's policies and relevant regulations.KEY...
-
Customer Service Representative
2 months ago
Palo Alto, United States InterDent Service Corporation Full timeAt Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational...
-
Parking and Guest Services Associate
4 weeks ago
Palo Alto, California, United States Nobu Hotel Palo Alto Full timeJob OverviewNobu Hotel Palo Alto is seeking dedicated Valet personnel to enhance our exceptional service team. The Valet staff are the initial point of contact for our guests, delivering valet services such as parking and retrieving vehicles, along with providing door assistance for arriving and departing guests. Ideal candidates will possess a friendly...
-
Overnight Guest Services Coordinator
4 weeks ago
Palo Alto, California, United States Radiate Hospitality, LLC Full timeAbout Us... Since our inception, Radiate Hospitality, LLC has been dedicated to developing and managing distinctive hotels that foster unforgettable experiences. Our mission is to infuse genuine enthusiasm and creativity into every endeavor. As a family-owned enterprise, our workforce and properties embody our fundamental values: humility, authenticity, and...
-
Customer Service Representative
3 weeks ago
Palo Alto, United States InterDent Service Corporation Full timeAt Gentle Dental, we value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care, operational...
-
Guest Services Coordinator
4 weeks ago
Palo Alto, California, United States Williams Lea Full timeCompany Overview:Williams Lea Limited is a global leader in providing innovative business solutions, specializing in the management of complex processes in highly regulated environments. Our dedicated team of over 5,200 professionals is committed to delivering exceptional service and support to our clients.Position Summary:We are seeking a Guest Services...
-
Customer Service Representative/Cashier
3 weeks ago
Palo Alto, California, United States Chicken Coup, LLC Full timeJob SummaryAt Chicken Coup, LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Guest Services representative. This role is responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and welcoming environment for our guests.Key ResponsibilitiesCustomer Service:...
-
Guest Experience Specialist
2 weeks ago
Palo Alto, California, United States Chicken Coup, LLC Full timeJob SummaryAt Chicken Coup, LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Guest Services representative. This role is responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and welcoming environment for our guests.Key ResponsibilitiesCustomer Service:...
-
Palo Alto, United States Johnson Service Group Full time $26 - $30Job DescriptionJob DescriptionOverview: Johnson Service Group is seeking a Technical Customer Service Representative to provide top-tier support for Company customers. The ideal candidate excels in resolving escalated customer issues, particularly those related to wireless network infrastructure. This role is crucial in maintaining customer satisfaction by...
-
Customer Service Representative
1 week ago
Palo Alto, California, United States Pennsylvania State University Full timeAbout the RoleWe are seeking highly motivated and customer-focused individuals to join our team at the Bryce Jordan Center. As a member of our staff, you will have the opportunity to work in a fast-paced environment and provide excellent service to our patrons.Key ResponsibilitiesProvide exceptional customer service to our guestsWork effectively as part of a...
-
Guest Experience Ambassador
2 weeks ago
Palo Alto, California, United States Local Kitchens Full timeAbout the Role:As a Guest Ambassador at Local Kitchens, you'll play a pivotal role in ensuring memorable experiences for our Guests. Your primary responsibility will be to ensure that our Guests receive exceptional service from the moment they arrive.Key Responsibilities:Greet and Welcome Guests: Greet and welcome guests upon arrival with a warm and friendly...
-
Guest Service Agent I
4 months ago
Palo Alto, United States Radiate Hospitality, LLC Full timeWhat We Look For... We are looking for a Guest Service Agent I (Front Desk Agent) to be part of a first-class Front Office Team that provides extraordinary service to our guests. The Key Responsibilities: Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services,...
-
Guest Service Agent I
1 week ago
Palo Alto, United States Radiate Hospitality, LLC Full timeWhat We Look For... We are looking for a Guest Service Agent I (Front Desk Agent) to be part of a first-class Front Office Team that provides extraordinary service to our guests. The Key Responsibilities: Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services,...
-
Guest Service Agent I
4 months ago
Palo Alto, United States Radiate Hospitality, LLC Full timeJob DescriptionJob DescriptionWhat We Look For...We are looking for a Guest Service Agent I (Front Desk Agent) to be part of a first-class Front Office Team that provides extraordinary service to our guests. The Key Responsibilities:Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out,...
-
Guest Room Specialist
4 weeks ago
Palo Alto, California, United States Radiate Hospitality, LLC Full timeAbout Us:Radiate Hospitality, LLC manages Hotel Keen, a modern 42-room establishment situated in a vibrant urban area, catering to the needs of contemporary travelers. Our hotel is known for its innovative approach to hospitality, providing tailored services for guests who appreciate style and functionality.Position Overview:We are seeking a diligent and...
-
B2B Customer Service Representative
1 week ago
Palo Alto, United States TM Management Group Full timeRather than being an all-service interactive marketing firm that doesn't have a specialty, we offer a dedicated suite of services done with exceptionally high standards. We focus on all industries in telecommunications, and our B2B Customer Service Representative team has enhanced knowledge of what works when representing a client, and what doesn't. Our B2B...