Service Desk Technician

3 weeks ago


New York, United States Insight Global Full time

Required Skills and Experience * 2+ years of experience in Help Desk/Service Desk Analyst role Experience in Healthcare setting Experience with Outlook troubleshooting Strong use of Active Directory Strong understanding of command-line shortcuts Experience troubleshooting: network, software, hardware Experience working with a ticketing system Strong verbal communication and ability to de-escalate conversations

Nice to Have Skills and Experience Enterprise level environment (High volume of calls) Security + , Cisco Certs Experience with Epic EMR

Job Description * A large healthcare provider in the San Diego area is looking for a fully remote Service Desk Technician to join their team. They will be supporting upwards of 26,000 end users. The majority of their day to day will be over the phone end user support. The technician can expect 30-60 touch points a day. They will be resolving issues related to Windows, general software, hardware, and networking. Inquiries may additionally come in through the ServiceNow ticketing platform.



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