Service Desk Analyst
3 weeks ago
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
The Service Desk Analyst will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items. Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Duties & Responsibilities
- Assist in managing level 1 and 1 1/2 service Incidents/requests from report to resolution
- Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2
- Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
- Contribute to the continuous process improvement of the Service Desk Area
- Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools
- Receive, prioritize, document and actively resolve end user help requests
- Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
- Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
- Follow escalation and paging procedures to ensure SLAs are being met
- Provide support and services to users, seeking to resolve as many calls as possible at level 1:
- Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
- Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved
- Participate in special projects as needed and perform other duties as assigned
- Must be able to work independently as well as work as part of a fast-moving team
- Must be able to work at various locations when necessary along with working various shifts
1. A Baccalaureate Degree in Industrial Engineering, Systems, Industrial Management,Business Administration or related fields; or,
2. Two years of technical training or education beyond the High School level, with a minimum of two years of full-time, paid experience in the field of industrialengineering, systems analysis, methods and procedures, work simplification, cost reductions, EDP data processing applications, forms designs and control; or,
3. A satisfactory combination of the above.
Please be advised that proof of Covid-19 vaccination is required prior to hire.
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
-
Service Desk Analyst
1 week ago
New York, New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
1 week ago
New York, New York, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...
-
Service Desk Analyst
1 week ago
New York, New York, United States TEKsystems Full timeDescription: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
-
Service Desk Analyst
7 days ago
New York, New York, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...
-
Service Desk Analyst
1 week ago
New York, New York, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...
-
Service Desk Analyst
1 week ago
New York, United States Fitch Solutions Full timeService Desk Analyst - Intermediate Fitch Group is currently seeking a Service Desk Analyst based out of our New York office. The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally. ...
-
Analyst - IT Service Desk
6 days ago
New York, United States Women In Need, Inc. Full timeJob DescriptionJob DescriptionJob Title: IT Service Desk AnalystDepartment: Information TechnologyReports To: IT Service Desk ManagerThe IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to,...
-
Service Desk Analyst 2
1 week ago
New York, United States Intuit Inc Full timeAbility to troubleshoot software, hardware and connectivity issues remotely Ability to understand & articulate root cause on customer issues Experience with installation, upgrade, and maintenance of software, hardware, and peripherals Familiarity wit Service Desk, Analyst, Technology
-
Service Desk Analyst
2 weeks ago
New York, United States HASI Full timePosition Summary The Service Desk Analyst serves as the initial point of contact for IT and customer support for our team and ensures proper operation of workstations and other endpoints, enabling end users to focus on business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user support requests, as well as tier 1-2...
-
Service Desk Analyst
3 weeks ago
New York, United States Metropolitan Jewish Health System Full timeOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...
-
Service Desk Analyst
6 days ago
New York, United States Velocity Search Group Full timeOur client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global...
-
IT Service Desk Analyst
4 weeks ago
New York, United States Ralph Clark Associates Full timeJob DescriptionJob DescriptionSenior IT Service Desk Analyst This is a full time position –--ONSITE --based in White Plains NY and NYC -split 50 /50 NYC location is 5 BRYANT PARK NYCAnyone from BKLYN/or Long Island /Staten island or certain areas of NJ will not be considered --no relocates 3 + years experiencesalary 60-70kcompany is Premier...
-
Service Desk Analyst
2 weeks ago
New York, United States MJHS Full timeWhy work for MJHS? : When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance...
-
Service Desk Analyst
2 weeks ago
New York, United States Metropolitan Jewish Health System Full timeOverview: Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. Why work for MJHS?: When you work with us you will receive comprehensive and affordable health and...
-
Service Desk Analyst
2 weeks ago
New London, United States LingaTech Full timeJob DescriptionJob DescriptionThis is an onsite position. Selected candidate will need to work from the client's New London, CT office.As a Service Desk Analyst, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers,...
-
New York, United States The Trade Desk Full timeAre you eligible to work in the country you are applying? * -- Have you been employed with The Trade Desk? * Please select (Required if you answered 'yes' to "have you been employed with The Trade Desk?") What was your TTD work email? (Required if you answered 'yes' to "have you been employed with The Trade Desk?") Who was your manager? How did you hear...
-
Service Desk Technician
2 weeks ago
New York, United States Apex Systems Full timeThe Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software. The IT Service Desk supports a nearly 6000 user community within the Department of Homeland Security (DHS) with...
-
Credit Trading
2 days ago
New York, United States JPMorgan Chase & Co Full time**JOB DESCRIPTION** Global Credit Trading and Syndicate - Loans and Distressed Desk Analyst - Associate **Job Summary**: As a Desk Analyst, you will work directly with our distressed and loan traders and the broader Loans & Distressed Desk Analyst team. **Responsibilities**: - Identify compelling trade opportunities - Engage with the desk’s clients -...
-
Credit Trading
2 days ago
New York, United States JPMorgan Chase & Co Full time**JOB DESCRIPTION** Global Credit Trading and Syndicate - Loans and Distressed Desk Analyst - Vice President **Job Summary**: As a Desk Analyst - Vice President, you will work directly with our distressed and loan traders and the broader Loans & Distressed Desk Analyst team. **Responsibilities**: - Identify compelling trade opportunities - Engage with the...
-
Service Desk Support Analyst
7 days ago
New York, United States Solomon Page Full timeWe are hiring an IT Service Desk Support Analyst to join a top beauty brand in NYC. This will be a 6-month contract role with potential to extend and will be based in office on a hybrid schedule.Ray Rate: $33/HRResponsibilities:Deliver friendly, courteous, patient, timely and outstanding service to all staff.Maintain detailed records of support tasks via a...
