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Call Center Specialist

1 month ago

Phoenix, United States Behavioral Health Connections Inc Full time

Responsibilities

Call Center Specialist PRN (Phoenix area) Opportunity Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults, and older adults in crisis 24 hours a day, 7 days a week, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness. Behavioral Health Connections (BHC) in Phoenix is seeking a dynamic and talented

Call Center Specialist (PRN)

to join our team of compassionate, dedicated professionals. The Call Center Specialist performs administrative functions to assist in managing patient care by monitoring referrals and connecting them to relevant health care providers. This includes organizing, facilitating, and coordinating timely evaluations with therapists and accepting patients referred for services. Job Duties/Responsibilities: Triage calls and facilitate referrals to appropriate outpatient services Dispatch Mobile Assessors and collaborate for next steps in patient care Coordinate and process patient assessments and documentation Facilitate the transfer of patients with behavioral health needs Benefit Highlights: Challenging and rewarding work environment Career development opportunities within UHS and its 300+ subsidiaries Competitive Compensation Generous Paid Time Off Excellent Medical, Dental, Vision, and Prescription Drug Plans 401(K) with company match and discounted stock plan Qualifications

Requirements: Education required:

High School diploma/GED. Preferred: Bachelor’s degree in Counseling, Psychology, Social Work, or Social Services. Licensure and certification required:

N/A Experience required:

Two (2) years of related experience working in a call center, providing customer service and performing data entry. Able to multitask. Preferred: knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.

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