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For Future Consideration: Admissions Call Center Specialist

2 months ago

Phoenix, United States Universal Technical Institute Full time
For Future Consideration: Admissions Call Center Specialist Job Locations US-AZ-Phoenix ID 2024-6339 Type Regular Employee Overview

Now Accepting Applications for Future Consideration: Join our Call Center Team

We are always on the lookout for talented individuals to join the Call Center team at Universal Technical Institute (UTI). We invite you to apply now We are interviewing for upcoming positions.

Our Call Center specialists are frontline ambassadors for education at UTI. You'll be a key player in driving enrollment by engaging potential students, highlighting the benefits of our programs, and motivating them to take the next step.

What we're looking for:

  • A fast-paced achiever who thrives on meeting and exceeding goals
  • A persuasive communicator with the ability to build rapport quickly and turn interest into action
  • Someone who is proactive and relentlessly focused on driving results
  • Must be able to commit to a hybrid work schedule, with 3 days in-office and 2 days remote
  • Must be available to work on weekends
Responsibilities

What You'll Be Doing:

  • Engage with potential students through outbound calls and other communication channels, assess their eligibility and interest, and schedule personalized campus visits
  • Master the details of our education program offerings, campus locations, and admission standards to confidently promote them
  • Work efficiently from activity queues in Dynamics CRM, documenting interactions to ensure a streamlined process
  • Consistently meet daily, weekly, and monthly engagement and conversion targets
  • Other duties as assigned

What We Offer

    • $20/hr with a $700 sign-on bonus (paid out after 6 months of continuous employment)
    • hybrid work schedule (3 days in-office, 2 days remote) at a great office location in north Phoenix, close to shops and restaurants.
    • FREE Tuition for you AND your Immediate Family at any of UTI's 16 campuses and programs
    • Medical, Dental, Vision and Life Insurance Benefits and Disability/Income protection
Qualifications

Education / Experience

  • High school diploma or GED
  • Previous sales and call center experience a plus
  • Bilingual (English/Spanish) skills a plus

Skills

  • Ability to work in a fast-paced environment where deadlines are essential
  • Ability to listen, react and establish rapport quickly
  • Self-motivated and action oriented