Vice President, Customer Success
4 months ago
At Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work--and as we keep growing and evolving our workplace, that won't change. We're passionate. We're proactive. We take pride in our work, and we love a good challenge. Sound like you? Opportunity Summary: Upland Software seeks an experienced Customer Success leader to take the helm of the CSM & Renewals Management teams within the Customer Experience Management (CXM) business unit. CXM includes Upland's software products focused on allowing our customers to reach their audiences using mobile messaging, in-app messaging and analytics, audience development & email, CX feedback and orchestrating data & outreach via CDP. This group thrives by helping our customers drive their end customer outcomes. Given our recurring software business model, Customer Success is strategic to our customer health and thus our long-term profitability. We will not be successful unless our customers are receiving massive value from our products and as such, we need a senior executive to own and drive success for our customers. This role includes responsibilities for the range of Customer Success activities including adoption & advocacy, account management, as well as outcomes including renewals & expansion. Customer Success is at the forefront of the customer relationship with Upland. The role reports directly into the EVP & General Manager of the CXM business unit with a dotted line relationship into the Chief Customer Officer. This pivotal position is a key player both on the CXM cross-functional leadership team and the cross-Upland Customer Success Leadership group. Responsibilities: Drive Customer Success Outcomes: renewal rates, reducing churn across product lines. Expanding revenue through partnership with sales & marketing to achieve expansion, cross sell & usage targets. Improving Customer Health & NPS through early intervention strategies across functions including product & professional services. Design & operationalize a customer experience that supports new business growth by earning advocates and increasing customer reference-ability. Bring best practices from around the industry to address customer journey challenges across different product specialties. Drive an accurate renewal forecasting process & reporting cadence. Recruit, inspire and grow the remarkable team of professionals across products & geographies. Foster collaboration within the team and other functions and across customer lifecycle. Steward exec sponsor accounts and steer escalated customers back to a healthy state. Required Experience/Skills: 7 years experience in leading customer-facing organizations, ideally in enterprise software and SaaS. Ability to manage influence through persuasion, negotiation, and consensus building. Strong commercial chops - ideally honed through both post sales & sales experience. Strong empathy for customers AND passion for revenue and growth. Analytical and process-oriented operational mindset. Demonstrated desire for continuous learning and improvement. Enthusiastic and creative leader with the ability to inspire others. Excellent communication and presentation skills. Experience with marketing technology preferred. Bachelor's degree required; advanced degrees preferred. Salary Range: $200K -- $250K Minimum Qualification: Account Management Estimated Salary: $20 to $28 per hour based on qualifications. #J-18808-Ljbffr
-
Tax Vice President
4 weeks ago
San Francisco, California, United States Seegers & Associates Full timeSeegers & Associates Tax Vice President Job DescriptionThis is a pivotal role with a leading private equity firm. Our client is seeking a highly skilled and experienced Tax Vice President to join their team.You will be responsible for overseeing all aspects of tax planning, compliance, and strategy for the firm and its portfolio companies.This role requires...
-
Vice president sales
1 week ago
San Francisco, United States Sitecore Full timeAbout Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A Sitecore is the leading company bringing together content, commerce, and...
-
San Francisco, United States Salesforce Full timeVice President, Success Plan Sales at Salesforce in San Francisco, CAResponsibilitiesThe Vice President of Success Plan Sales will lead a specialist sales team in growing Success Plan to every Salesforce license opportunity collaborating tightly with core sales and other stakeholders like delivery and Success teams.This individual will lead the global...
-
Vice President of Chemistry
1 month ago
San Francisco, California, United States Rezo Therapeutics Full timeAbout Rezo TherapeuticsWe are a biopharma company that is redefining the way we approach drug development. Our mission is to increase the success rate of drug development by building a disease-agnostic, fully-integrated, network biology platform.Our team is comprised of world-class scientists from the University of California, San Francisco, who bring a...
-
Vice President, Benefits Consultant
3 weeks ago
San Francisco, United States The Segal Group, Inc Full timeJob Description - Vice President, Benefits Consultant (WES0000004O)Description:We are currently recruiting for a Vice President, Benefits Consultant. The candidate can be based near any of the following locations: San Francisco, Los Angeles, Phoenix, or Portland. The Vice President will support a book of business in the West Region.The Opportunity: The...
-
Vice President of Finance and Administration
2 weeks ago
San Francisco, United States EPIP Full timeVice President of Finance and Administration Posted on November 12, 2024 Reporting to the Executive Director and serving as an integral member of the senior management team, the Vice President of Finance and Administration (VPFA) will be responsible for CBFF’s financial and administrative management, and will contribute to the organization’s overall...
-
Vice President, Green Lending
3 weeks ago
San Francisco, United States Enterprise Community, Inc. Full timeEnterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion...
-
Investment Banking Senior Vice President
3 weeks ago
San Francisco, United States Selby Jennings Full timeTitle: Investment Banking Senior Vice President Company Summary: We are currently working with a top-tier Middle Market investment bank out of San Francisco, CA, who is looking to add talent to their busy team. This firm has quickly made a name for itself closing over 300 M&A transactions since the year 2000! They specialize across a variety of verticals...
-
Vice President of Operations
1 month ago
San Francisco, California, United States The Bay Club Company Full timeJob Title: Vice President, General ManagerThe Vice President, General Manager is a senior leadership position responsible for the financial success of the Club through the creation and development of staff, programs, services, and facilities.Key Responsibilities:Provide senior leadership to the management team and all Associates to ensure member needs are...
-
San Diego, United States SciPro Full timeVice President/Senior Vice President of Drug Safety and Pharmacovigilance- San DiegoThe Vice/Senior Vice President of Drug Safety and Pharmacovigilance would be a Safety Physician and key leader across this leading San Diego based Rare Disease organization.To be considered as a Vice/Senior Vice President of Drug Safety and Pharmacovigilance you must have...
-
Vice President of Sales
2 weeks ago
San Francisco, United States Nasuni Full timeVice President of Sales, West Location: California (Remote; Bay Area, SoCal, Los Angeles, Sacramento) Join Nasuni and Drive Disruption in the Cloud! Nasuni is hiring a Vice President of Sales for our Western Enterprise region. This is a unique opportunity to lead our high-performing Enterprise Sales team and drive growth for our groundbreaking Cloud File...
-
Vice President
3 days ago
San Diego, United States Hire Better Full timeVP Operations Remote San DiegoThe Role: Vice President of OperationsLocation: Remote, with regular presence in San Diego headquartersThe CompanyHireBetter’s client is a San Diego-based consumer health company dedicated to discovering and developing novel, science-backed, natural products that protect our health as we age. Our client’s team consists of...
-
Vice President of Finance and Accounting
7 months ago
San Antonio, United States Careerbuilder-US Full timeOur client, a leading manufacturing organization, is looking for a Vice President of Finance and Accounting who will drive efficiency improvements along the whole value chain based on a sound understanding of all business processes. The successful candidate will provide leadership and coordination of all company financial decisions and product line analysis,...
-
San Francisco, United States The Association of Asian American Investment Managers Full timeAs Vice President, Investments, you will take a key role in evaluating and executing investment transactions, overseeing portfolio management, and guiding the strategic growth of the firm’s investments. You will work closely with Kinzie’s leadership and reporting to Suzanne Yoon, Managing Partner, to shape the future of our investments. This position...
-
Vice President of Sales and Marketing
3 months ago
San Antonio, United States Century Communities Full timeDescription Position at Century Communities What You’ll Do: The Vice President of Sales works directly with the Division President, Vice President of Operations, and other senior management to drive revenue in a growth-focused role. We are looking for someone with a competitive drive and internal ambition who thinks strategically and creatively...
-
Investment Banking Vice President
2 months ago
San Francisco, United States GrowthPoint Technology Partners, Inc. Full timeDescriptionGrowthPoint Technology Partners is a leading boutique technology investment bank in San Francisco looking for a talented individual to join us as an Investment Banking Vice President.This is an excellent opportunity for a proven investment banking candidate who enjoys technology and has two or more years working as an Investment Banking Senior...
-
Vice President Of Sales
3 days ago
San Francisco, United States AirGarage, Inc. Full timeAbout AirGarage AirGarage is repurposing the 30% of real estate in the average American city currently dedicated to parking.We are building a future where real estate is digitized and can be transitioned from one use to another seamlessly on-demand, moving every piece of urban real estate toward its highest and best use.We are starting with the $131 billion...
-
Vice President Of Sales
7 days ago
San Francisco, United States AirGarage, Inc. Full timeAbout AirGarage AirGarage is repurposing the 30% of real estate in the average American city currently dedicated to parking.We are building a future where real estate is digitized and can be transitioned from one use to another seamlessly on-demand, moving every piece of urban real estate toward its highest and best use.We are starting with the $131 billion...
-
Vice President of Sales
3 weeks ago
San Francisco, United States AirGarage, Inc. Full timeAbout AirGarage AirGarage is repurposing the 30% of real estate in the average American city currently dedicated to parking.We are building a future where real estate is digitized and can be transitioned from one use to another seamlessly on-demand, moving every piece of urban real estate toward its highest and best use.We are starting with the $131 billion...
-
Vice President Operations
2 months ago
San Antonio, United States KYDA Partners Ltd Full timeVice President of OperationsAre you a dynamic leader with extensive manufacturing expertise ready to shape the future of a rapidly growing organization? KYDA Partners is leading the search for a Vice President of Operations to drive operational efficiency, ensure profitability, and maintain regulatory compliance. You will oversee critical functions like...
