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Field Service Engineer

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Raleigh, United States Verity Studios AG Full time

Verity is the global leader in autonomous indoor drone systems. Our integrated inventory tracking system enables zero-error warehousing for big box retailers, third-party logistics providers, and manufacturers. As Verity’s autonomous drones are being rolled out to warehouses worldwide, we are seeking to grow our deployment team with a new Field Service Engineer. You will be the technical expert in the installation and maintenance of our systems at client sites and will assist in improving our processes so we can deploy systems efficiently worldwide. This position will require frequent travel to clients sites internationally. Verity’s system is used by industry leaders around the world, including DSV, Maersk, and Kehe. Verity's live events solutions help create stunning effects for top names in the entertainment industry like Drake, Céline Dion, Justin Bieber, Metallica, and Cirque du Soleil. We continuously reach beyond existing limitations to rethink, reimagine, and rework the role of robotics in the world today. Come help us break new boundaries for drone systems and technologies What you'll do: Interact with internal teams, external 3rd party vendors, and clients to resolve complex problems Perform as a technical expert during the deployment of our autonomous drone systems in facilities around the world Hands-on hardware installation Set-up and troubleshoot networking equipment and software Contribute to the continuous improvement of deployment and training processes, and user documentation Work closely with the Development team to solve issues encountered on-site Respond to client inquiries and provide solutions Test equipment and perform maintenance in the field What you bring: Completed vocational training in a profession with an electronic background or a bachelor degree in the field of electrical engineering or a comparable qualification Experience in the installation of integrated systems spanning hardware and software Very good technical understanding and the ability to troubleshoot complex systems consisting of hardware and software Knowledge or first direct experience with client technical training and instruction in a field setting Experience with the setup of network equipment is a plus Good written and spoken communication skills in English (at least B2), additional languages are a plus Willingness to travel and work nights and weekends on a regular basis Who you are: Open, proactive and positive mindset Team player with high problem-solving competence, capable of working autonomously in a fast moving environment Optimistic, resilient and perseverant attitude with a confident approach to complexity Structured, detail-oriented, and proactive work style Why you'll love Verity Flexibility of a hybrid work environment A great engineering culture, including flat hierarchies and a focus on joint responsibility and mutual trust and support Working with a skilled, high-achieving, experienced, and fun team—with lots of opportunities to develop your professional career and grow with the company 401k program Support towards medical/dental benefits 3 weeks PTO + public holidays Are you ready for a great adventure? Learn more about who we are, what we do, and how we think at www.verity.net We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical [dis]ability, gender identity or length of time spent unemployed. Our talented people team are working extensively on each individual role and therefore we do not need the assistance from any recruitment agencies, thank you for your understanding. #J-18808-Ljbffr