Client Partner
2 months ago
We're looking for an outstanding Client Partner to join our team.
Who you are
You know firsthand what it takes to ship a world-class digital product, and you are capable of inspiring and leading organizations to do just that. You understand that a bold product strategy is only the beginning, and the difference between a truly remarkable and an average product organization is the daily habits, rhythms, and relationships across the team. An integrator with impressive emotional intelligence, your superpower is understanding the motives and desires of the stakeholders around you-and then making the connections and creating the conditions for everyone to thrive. You are driven by the dream of creating a product that sparks joy and makes an impact, and you are grounded with the practical know-how to secure the influence, alignment, and budget to actually get it done. You help our clients grow their business, and in turn, grow our business.
What you will be doing
- Take ownership of client outcomes by deeply understanding our clients' business needs and placing our team in a winning position to partner with the client to accomplish their goals.
- Communicate Livefront's value proposition within our client organizations through presentations, conversations, and other day-to-day impressions.
- Manage communication between the client and Livefront with the intention of building trust and meaning-this includes having the hard conversations, contributing to ideation sessions, and generating constructive feedback.
- Earn deep client relationships through delivery excellence, expertise, and trustworthiness.
- Nurture and develop new relationships within our client organizations through networking, referrals, and active outreach.
- Provide counsel and perspective to digital product leaders within our client organizations, serving as a value-added advisor to them.
- Define outcomes in partnership with our clients and ensure our internal teams deliver on those outcomes.
- Craft Statements of Work for engagements that solve clients' needs, align to the strengths of Livefront's processes and methodology, and put our team in position to do our best work and drive impactful outcomes
- Lead quarterly business reviews with key client accounts.
- Keep a pulse on competitive analysis and market research to understand customer needs and industry trends within our client domains.
- Take accountability for the health of the client relationship, serving as an escalation point when needed.
- Identify and pursue new business opportunities within client organizations through account management best practices.
- Collaborate with Livefront product strategists, product managers and other delivery team members and guide their efforts to execute on strategies that truly fit our clients' product needs and goals.
- Bring authoritative expertise in the realm of digital product strategy and management, offering your wealth of knowledge for the benefit of our internal and client teams.
- Ask for new business, both with our current client relationships and across other business units or teams within the client organization.
- Be responsible for account growth within a portfolio of client relationships, driving expansion on the project level (renewals and expansions of the current project scope) and the org level (new projects with new stakeholders within the same client).
- You care about outcomes, and want a position that rewards accountability to results.
- You want to work with passionate and talented people who are always looking for ways to make things better.
- You understand the power of a strong business relationship built upon mutual interest and trust, and doing the daily work of forging relationships like that is what drives you.
- You desire a work environment where respect, mutual trust, and egoless collaboration are paramount.
- You want colleagues who take their work seriously but not themselves, and who know how to let loose and have a good time.
- You like being part of a team that has a reputation for excellence and gives back to the community by educating, mentoring, and sponsoring.
- You believe in sweating the details, giving a damn about quality, and taking pride in going the extra mile.
- Experience working in both sales-focused roles and delivery-focused roles to appreciate the blended nature of this role.
- Experience in a client services organization focused on digital product strategy, design, and development.
- Ability to direct and manage multi-million dollar engagements comprising multiple work streams for large, complex organizations.
- Experience working on consumer-facing native applications for iOS and/or Android, plus an extensive knowledge of both platform's features and capabilities.
- Ability to cultivate relationships and win influence at the executive level, especially in large organizations that are dynamic and complex.
- A knack for developing new relationships and networking into people we don't yet know.
- Deep appreciation and direct experience with digital product design, strategy, and development-preferably with a background in product design, product management, or engineering.
- Proven experience in account management with a list of long-term client references.
- Proven account management experience with enterprise organizations.
- Strong presentation skills, including sales pitches and negotiations.
- Ability to gather and synthesize both qualitative and quantitative data to uncover new insights about user behavior and business opportunity.
- Ability to be persuasive using data and informed storytelling to influence decision-making.
- Ability to articulate what great digital products/strategy looks like, and why.
- An uncanny ability to predict risks, challenges, and obstacles associated with custom software design and engineering work.
- Skill in communicating new perspectives to clients that reframe and challenge their perspective on digital products and how they are built and/or brought to market.
- Demonstrated ability to build and nurture great relationships with clients.
- Natural leadership tendencies, including fostering and modeling successful habits and behaviors across your surrounding delivery team.
- A self-motivated and results-oriented mentality.
- Willingness to travel to client sites and industry events (
What to expect
When applying, please include a short note about yourself, a summary of your work experience, and a link to any public profiles you actively maintain (i.e. GitHub, LinkedIn, etc).
Our hiring process moves quickly and consists of several stages for candidates who capture our attention with their initial submission, sometimes including but not limited to a short preliminary phone interview, a series of video interviews, and a short take-home exercise which you'll have up to a week to complete.
Additional information
We go out of our way to evaluate all employees and job applicants equally based on merit, competence, and qualifications. We encourage candidates from all backgrounds to apply and consider all qualified applicants.
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