PSID Clerk I-Quality Control Contact

2 months ago

Albuquerque, United States ADC LTD NM Full time
Summary

The PSID Clerk I - Quality Control Contact (QCC) is responsible for processing large amounts of data to maintain contract compliance. A successful Clerk I - QCC must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation:
  • Model ADC LTD NM's core values, policies and procedures and ensure that the same are supported at all times.
  • Obtain and record names and contact information for sources interviewed by ADC investigators.
  • Survey interviewed sources with questions related to the investigative process and quality of the interview.
  • Record the results of source contacts and inform supervisor of derogatory results.
  • Organize time and resources to ensure timely completion of inquiries.
  • Track, log, compile, and submit reports based on contact results.
  • Maintain a working knowledge of Roadrunner.
  • Quickly troubleshoot issues as they arise.
  • Conduct occasional queue and quality spot checks of their own work and report the results to their supervisor.
  • Request training as needed from their supervisor, PSID quality program lead, or ADC LTD NM Training Department.
  • Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
  • Assist with projects and process improvement at the direction of their supervisor.
  • Coordinate with PSID and ADC LTD NM personnel as necessary.
  • Perform all other duties as assigned.
Performance Metrics
  • Able to conduct and record a minimum of 100 QCC calls per eight-hour period.
  • High productivity is the ability to conduct a minimum of 120 QCC calls per eight-hour period.
Education, Experience and Skills
  • Ability to maintain a professional demeanor.
  • Familiarity with Microsoft Excel and computer databases.
    • Proficiency in common workplace hardware and software.
  • Excellent organization and prioritization skills.
  • Strong analytical skills and detailed-oriented.
  • Strong verbal and written communication skills.
    • Highly technical writing, proofreading, and editing skills.
    • Strong customer service and interpersonal skills.
  • Knowledge of ADC LTD NM contracts and contractual requirements.
  • Basic understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
  • Basic understanding of ADC LTD NM investigative process and procedures.
  • Familiarity with federal and ADC LTD NM security standards.
Supervisory Responsibility

This position does not carry any supervisory responsibilities.

Work Authorization/Security Clearance

Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Position Type/Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval.

Work Environment & Physical Demands

While performing the duties of this job, the employee regularly works in a telework office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Probation

Six-month probation at start of initial employment and/or when position is new for the employee.

Travel

None.

Benefits

Full benefit package as outlined per ADC policies and procedures.

Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure. ADC LTD NM is not responsible for any errors or omissions that may be expressed with the information provided.

ADC LTD NM is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.

Other details
  • Job Family PSID
  • Pay Type Hourly
  • Min Hiring Rate $21.77
  • Max Hiring Rate $22.86


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