Bilingual Safe Release Support Specialist

3 weeks ago

Raleigh, United States Lutheran Services Carolinas Full time
Job Details

Job Location
LSC Raleigh Office - Raleigh, NC

Education Level
High School

Salary Range
$16.27 - $16.83 Hourly

Job Shift
First Shift

Bilingual Safe Release Support Specialist

The Safe Release Support Program Specialist's primary responsibility is to perform fingerprints for sponsors of unaccompanied minors. The process includes arranging appointments with sponsors, through answering phone calls and emails requesting appointments and working to maintain an up-to-date calendar of fingerprint appointments. When sponsors arrive for appointments, the Program Specialist will greet them in the reception area and lead them to the digital fingerprint site. He/she will help sponsors complete paperwork necessary for fingerprinting and perform the physical fingerprinting act. The Program Specialist is also responsible for handling walk-in sponsors in accordance with the fingerprint calendar.

Essential Functions:

1. Coordinate with sponsors, shelters, and LIRS to schedule fingerprint appointments for sponsors.

2. Complete paperwork accurately and in compliance with program standards. Makes copies of required documents for client files. Ensures that all files are accounted for and properly completed each month. Ensures that items are filed in an organized manner for quick retrieval and reference.

3. Enter sponsors' information accurately into the fingerprint database, conducts the digital fingerprints, and submits the completed information electronically.

4. Enter sponsor and minor information in the LIRS Children's Services Case Management System (CSCMS)

5. Refer clients to Legal Orientation Program for Custodians of Unaccompanied Alien Children (LOPC). Counsel sponsors on available resources in the area to assist with social support.

6. Maintain the Digital Fingerprint Machine through proper care and reporting of any technical issues.

7. Provide Program Manager with accurate data to ensure timely completion of reports and informs Program Manager about any issues related to the sponsors or equipment. Report patterns of problems or non-compliance to appropriate Program Manager.

8. Comply with the "Rules of Behavior for the HHS Digital Fingerprinting System" and the "Safe Release Support Program Manual"

9. Attend program trainings and conference calls.

10.May serve as interpreter when language skills are applicable for case services.

11.Conform with and abide by all regulations, policies, work procedures and instructions.

12.Maintain confidentiality and appropriately handle sensitive information in compliance with HIPAA standards.

13.Other duties as requested by supervisor.

Qualifications

Education: Bachelor's degree in a relevant area of specialty preferred. High School Diploma or Equivalent and two years general office experience including typing and/or keypunching data into a computer and monitoring data in paper and electronic format or any equivalent combination of training and experience which provides the required knowledge skills and abilities.

Specific skills/abilities: Must read, write and speak English and Spanish fluently. General administrative skills; typing, filing, data entry. Superior computer skills including knowledge of Excel (create spreadsheets, sort, drop down menus, formulas, look up tables, etc.) and Access or another database. Ability to sort and file documents alphabetically and numerically. Ability to maintain confidential nature of the position. Must be accurate, detail oriented and organized. Ability to prioritize tasks. Good time management skills. Possess superior listening skills and patience.

Specialized knowledge, licenses, etc: Must have valid driver's license and maintain a safe driving record acceptable to the insurance carrier for Lutheran Services Carolinas.

Working Conditions/Physical Requirements:

1. Sitting at desk in front of computer for extended periods of time.

2. Ambulatory in all locations, ability to navigate steps.

3. Ability to bend, stoop, and reach overhead.

4. Ability to work in a team environment with a diverse group of people and respond positively to clients.

Great opportunity to join Lutheran Services Carolinas and be a part of a great team serving our community.
Respond to ad to apply for position and a manager will contact you.

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