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Service Manager

4 months ago

Kennedy Space Center, United States TME Full time

** Service Manager**

**Job Category****:** Construction Management **Requisition Number****:** SERVI01058 Showing 1 location **Job Details**

**Description**

Bernhards core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering and Development, each with a distinct identity and service offerings. The intersection of our capabilities enables Bernhard to provide turnkey Energy-as-a-Service (EaaS) solutions to our clients. At the same time, our divisions continue working in the market sectors and communities that the Company has traditionally served. Bernhards vision is to be the leading EaaS provider in North America through delivery of excellent, high value service and innovative solutions for our clients.

**Purpose and Essential Duties**

The primary purpose of the Service Manager is to maintain a high level of customer satisfaction, quality and safety, to ensure expected profitability with Services and to develop a high level of expertise and self-sufficiency within all team members.

* Meet or exceed all financial expectations, budgets and goals, review and approve all projects set-ups and projects status reports, monitoring pricing, and reviewing cost data with Business Unit Manager, monitor and maintain cash position of business unit. Resolve dollar disputes between estimates and the companys actual cost.

* Build and sustain customer relationships to ensure complete customer satisfaction.

* Manage dispatch procedures to ensure a high level of customer satisfaction and proficient, effective communications with field staff resources.

* Directly responsible for all field labor, materials, other, profit, loss, project performance, safety, subcontractors, vendors, etc. within and in conjunction with the operations of the business unit.

* Management of all field labor with the business unit including development of project teams and roles and responsibilities. Coordinating with Business Unit Manager regarding as required and responsible for: hiring and termination of all field labor, conducting performance reviews of staff, recommending salary changes for field staff, resolving internal personnel issues and development of talent with the business unit.

* Initiate field labor productivity improvements through field supervisor(s) and ensure quality of work to the companys standards and project requirements.

* Estimation of service repair and replacement projects.

* Promote and accountable for all aspects of Safety and Risk Management, including ensuring proper Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance and Bonds.

* Assist Field Supervisor in regulating quality control on Service jobs.

* Maintain and protect the company image and culture and coach others in the company way.

* Ensure that employee morale and retention are kept at a high level.

* Maintain inventory and tool procurement for all service vehicles.

* Maintain continuing education program for Service field personnel.

* Perform Services orientation for new hires.

* Conduct project kick-off meetings to coordinate small jobs with supervision.

* Coordinate subs and vendors as related to Service jobs.

* Assist in software and technology tools (Estimation and hand-held devices) development.

* Participate in staff meetings with Business Unit Manager, addressing management issues as well as training, safety and productivity improvements.

This position is Full Time, Exempt, and reports to Business Unit Manager.

**Required Education, Experience and Qualifications**

* Bachelor degree in a technical or business discipline preferred or a minimum of 5 years' experience with a proven track record in the service business.

* Must have working knowledge of Microsoft Word, Excel, and Powerpoint.

* Must be organized and self-motivated with the ability lead a team of technicians.

* Excellent written, verbal and presentation communication skills are required daily.

* Professional manner and appearance is required.

* Effective verbal and written communication skills.

* Detail oriented and willing to tackle various ongoing projects in a fast paced environment.

* Well versed in the industry and the Companys competitors.

* Excellent multitasking skills, with the ability to perform duties outside of scope of work when necessary.

We are proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participate in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.

To staffing/placement agencies: We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and placement agencies (whether submitted through this website or sent directly to an employee of Bernhard LLC or its operating companies) unless a written agreement is in place between the agency and Bernhard, LLC (Company) and an authorized Company representative makes a written request to the agency to assist with a requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Company, and no fee will be paid in the event such candidate is hired.

If you are an agency and would like to be considered for partnership with Bernhard, LLC please send your companys information to agency@bernhard.com.

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